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WO-01338021 ↗ ServiceMax

CHALFONT EMS • Repair • P7

📍 Chalfont EMS - Park Ave. — 201 Park Ave., Chalfont PA, 18914

Jan 15, 2026 → Jun 8, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 27, 2026
✗ SLA Missed (92 biz days late)
Active: 99 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jun 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 15, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
92d
▶ Clock Running
Status: Assigned
Jan 16 → May 29, 2026
92 business days (counted)
Running total: 93 of 7 biz days used
▶ Clock Running
Status: Scheduled
May 29 → Jun 8, 2026
6 business days (counted)
Running total: 99 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 99 of 7 biz days used
Created: Jan 15, 2026 Completed: Jun 8, 2026
Business Days Used 99 / 7
0 7d budget +92d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 7
Jan 15 → Jan 15 L2 Screening ▶ Running 0 0 / 7
Jan 15 → Jan 15 Awaiting Parts ⏸ Paused 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1 / 7
Jan 16 → May 29 Assigned ▶ Running 92 93 / 7
May 29 → Jun 8 Scheduled ▶ Running 6 99 / 7
Jun 8 → Jun 8 Tech On Site ▶ Running 0 99 / 7
Dispatch 0.0d
Material Management 0.1d
Coordinators 101.1d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
101.1 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Jun 5, 2026 Completed: Jun 8, 2026 (2 days late)
📅
100.0 days Total Age
⏱️
92.8d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
98.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00557299
Chalfont EMS - Park Ave. - Inspection Repair
Closed
Q-00031955 Inspection #: 30871 Asset ID: 13323634 Serial #: 2211020600058 Model: Stryker Medical - 6500 PowerPro Notes: FAILING BACK REST GAS SPRING; NEEDS (1) 6500-031-077 BACK REST GAS SPRING isinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joseph Meehan
Owner
Jessica Sells
Created
Jan 8, 2026
Work Orders from this Case (1)
WO-01338021 (current) Invoiced
Repair • Chris Galasso
Created: Jan 15, 2026 • Closed: Jun 8, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 92.8 days stuck in "Assigned"
⏱️
Total Delay 98.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
92.8d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/29 MOwens Greg wrote back and said to go ahead and schedule the repairs/PMs we can complete. Replied back to schedule for the first opening for the tech on 6/8.

5/29/26 RBerry- Updated due date based on parts for WO-01338020. Customer wants repairs scheduled together.


5/27 MOwens Sent a follow up email asking if Justin/Greg want to do the repair and PMs together. 1 WO is still awaiting parts from Stryker.

5/11 MOwens Justin replied back that he wants to do the repairs and the PMs at the same time.

5/5/26 Rberry- Updated due date based on parts for WO-01338020. Customer wants repairs scheduled together.


5/5 MOwens Sent email to Justin Tuttle the POC for this location that were are still waiting for parts to ship on 1338020

4/30/26 RBerry- Updated due date based on parts for WO-01338020.


4/27 MOwens waiting for parts for last WO-01338020. Sent email to Joseph to let him know.

4/20 MOwens Still waiting for parts on WOs 1338023 and 1338020. Sent follow up email to Joseph about the status.

04/13/2026 LHill-checked WO's. stll waiting on parts to ship for  WO-01338023 and WO-01338020.


4/13/26 RBerry- Updated due date based on parts for WO-01338023 and WO-01338020.


4/6/26 Rberry- Updated due date based on parts for WO-01338023 and WO-01338020.


3/26 MOwens Sent email to update Joseph that we are still waiting for parts.

3/13 MOwens Called to speak to Joseph. Left a vm that we are still waiting for parts for the last 2 WOs in awaiting parts status

3/5 MOwens Sent email to Joseph that the 2 other WOs are on a 2 month lead time for the part shipment.

2/27 MOwens Called to give update to Joseph Meehan. Left a vm for him that we are still waiting for parts on the 2 other repair WOs.

Customer would like an update 1x a week


2/26/26 RBerry- Updated due date. Still waiting on parts for WO-01338023 and WO-01338020.


2/18/26 RBerry- Spoke with Joseph, states he wants all repairs completed together. Requested that we call 1X a week for an update on parts for WO-01338023 and WO-01338020. Updated due date


2/10 MOwens Called and left a vm for Joseph Meehan to call back to advise if he wants to schedule this repair or wait for the parts to ship for the 2 other WOs.

2/10 MOwens the 2 WOs listed below are still in awaiting parts status.

12/2 MOwens still waiting for parts for the 2 other WOs listed below.

1/19 MOwens Waiting for parts for WOs 1338020 and 1338023

🔧 Work Performed
REPLACED BACK REST GAS SHOCK; EXTREMELY DIFFICULT TO REMOVE; REPLACED YOKE; TESTED GOOD
🔍 Technician Findings
BACK REST GAS SHOCK FAILING
⚠️ Problem Description
Q-00031955 Inspection #: 30871 Asset ID: 13323634 Serial #: 2211020600058 Model: Stryker Medical - 6500 PowerPro Notes: FAILING BACK REST GAS SPRING; NEEDS (1) 6500-031-077 BACK REST GAS SPRING isinfect and clean cot, mattress, restraints, and accessories. Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured. Cycle tested cot in all positions, in both power and manual backup mode. Loaded and unloaded cot with fastener in both power and manual mode. Cot fully operational, reviewed inspection results with customer, returned cot to service. Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=70946
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Jan 8, 3:08 PM
Case Number: 00557299
Subject: Chalfont EMS - Park Ave. - Inspection Repair
Status: Closed
⚠️ 6.0 business days
📋
4 Work Order Created Jan 15, 10:24 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00088350
Status: Closed
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
📅
Status: Ready for Scheduling by Brittany Davis Jan 15, 11:28 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 1h 0m
2.0 business days
👷
2 Technician Assigned Jan 16, 12:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🔩
2x Parts Added Jan 16, 3:14 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 93.0 business days
🗓️
2 Status: Scheduled May 29, 4:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-06-08T13:00:00.000+0000
⚠️ 6.9 business days
🔧
Status: Tech On Site by Chris Galasso Jun 8, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 19h
🔩
2 2x Parts Added Jun 8, 2:13 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site
To: Completed
Duration in Previous: 2h 22m
🏁
Status: Closed by Chris Galasso Jun 8, 4:58 PM
From: Completed
To: Closed
Duration in Previous: 2h 44m
1.9 business days
📄
2 Status: Ready to Bill Jun 9, 5:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 19.8 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-264323

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Assigned
Duration: 92.8 business days (threshold: 4.0 business hours)
Exceeded by 92.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

📞
Case 00557299
Closed
📦
Parts Order 00088350
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Jun 8, 9:00 AM
Created
Jan 15, 10:24 AM
Invoice #
SM-264323

Work Details (4)

Name Type Status Qty Amount Date
WL-03068305 Parts Open 1 $171.45 Jan 16, 3:14 PM
WL-03068306 Expenses Open 1 $19.11 Jan 16, 3:14 PM
WL-03252520 Parts Open 1 $33.60 Jun 8, 2:13 PM
WL-03252521 Labor Open 0.83333333333333 $130.00 Jun 8, 2:13 PM

Details