eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00031957
Chalfont EMS - Park Ave.
Site: Chalfont EMS - Park Ave.
Customer: CHALFONT EMS
Customer #: 2863218
201 Park Ave. Chalfont, PA 18914
Inspection #: 30871
Asset ID: 13323636
Serial #: 110142976
Model: Stryker Medical - 6500 PowerPro
Notes: BASE DRIFTS DOWN WITHOUT WEIGHT; LITTER DOES NOT DROP WHEN HUNG; NEEDS (1) 6500-001-287 B VAOVE, (1) 6500-001-288 LOCKING MANUAL VALVE Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured.
Cycle tested cot in all positions, in both power and manual backup mode.
Loaded and unloaded cot with fastener in both power and manual mode.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
5/29 MOwens Greg wrote back and said to go ahead and schedule the repairs/PMs we can complete. Replied back to schedule for the first opening for the tech on 6/8.
5/29/26 RBerry-Updated due date based on WO-01338020 still in awaiting parts.
5/27 MOwens Sent a follow up email asking if Justin/Greg want to do the repair and PMs together. 1 WO is still awaiting parts from Stryker.
5/5 MOwens Sent email to Justin Tuttle the POC for this location that were are still waiting for parts to ship on 1338020
4/24/26 RBerry- Updated due date based on parts.
🔧Work Performed
REPLACED B VALVE AND LOCKING VALVE; TESTED GOOD
🔍Technician Findings
LITTER DRIFTS
⚠️Problem Description
Q-00031957
Chalfont EMS - Park Ave.
Site: Chalfont EMS - Park Ave.
Customer: CHALFONT EMS
Customer #: 2863218
201 Park Ave. Chalfont, PA 18914
Inspection #: 30871
Asset ID: 13323636
Serial #: 110142976
Model: Stryker Medical - 6500 PowerPro
Notes: BASE DRIFTS DOWN WITHOUT WEIGHT; LITTER DOES NOT DROP WHEN HUNG; NEEDS (1) 6500-001-287 B VAOVE, (1) 6500-001-288 LOCKING MANUAL VALVE Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware and wires are properly secured.
Cycle tested cot in all positions, in both power and manual backup mode.
Loaded and unloaded cot with fastener in both power and manual mode.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=70947
📄Description
Stryker 6500 Power-PRO XT Power Cot
📧
Email
Completed May 29, 2026
5/29 MOwens Greg wrote back and said to go ahead and schedule the repairs/PMs we can complete. Replied back to schedule for the first opening for the tech on 6/8.
📧
Email
Completed May 27, 2026
5/27 MOwens Sent a follow up email asking if Justin/Greg want to do the repair and PMs together. 1 WO is still awaiting parts from Stryker.
📧
Email
Completed May 5, 2026
5/5 MOwens Sent email to Justin Tuttle the POC for this location that were are still waiting for parts to ship on 1338020
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 16, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 9, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Apr 2, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 26, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 19, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 12, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Mar 5, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 26, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 19, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 12, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 15, 2026
To: jmeehan@chalfontems.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338023Location: Chalfont EMS - Park Ave.Address: 201 Park Ave. Chalfont, PA 18914Device: 6500 Power-PRO XT 110142976Problem Description: Q-00031957
Chalfont EMS - Park Ave.
Site: Chal
Work Order: WO-01338023
Account: CHALFONT EMS
Customer Case Number:
Location: Chalfont EMS - Park Ave.
Address: 201 Park Ave., Chalfont, PA 18914
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 110142976
Contact Name: Joseph Meehan
Contact Phone: 267-884-4917
Contact Email: j
Timeline
📞
Case Linked Jan 8, 3:34 PM
Case Number:00557314
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⚠️6.0 business days
📋
▶
2
Work Order Created Jan 15, 10:29 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 15, 10:45 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:15m
🚨69.0 business days
📅
Status: Ready for Scheduling by Audrey TharpApr 23, 11:45 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:98d 0h
👷
▶
2
Technician Assigned Apr 23, 1:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 0m
🔩
3x Parts Added Apr 23, 3:38 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨26.0 business days
🗓️
▶
2
Status: Scheduled May 29, 4:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-06-08T13:00:00.000+0000
⚠️6.9 business days
🔧
▶
4
Status: Tech On Site Jun 8, 4:58 PM
Status: Tech On Site → 3x Labor Added → Status: Completed → Status: Closed
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 1.5, 7
✔️
Status: Completed by Chris Galasso
From:Tech On Site
To:Completed
Duration in Previous:3m
🏁
Status: Closed by Chris Galasso
From:Completed
To:Closed
Duration in Previous:1m
⏳1.9 business days
📄
Status: Ready to Bill by Diane PattonJun 9, 6:01 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 0h, 0m
⚠️7.7 business days
🧾
Invoice Created Jun 18, 2:33 PM
Invoice Number:SM-264324
Bottlenecks
Awaiting Parts
Duration: 69.0 business days (threshold: 3.0 business days)
Exceeded by 66.0 business days
Assigned
Duration: 25.8 business days (threshold: 4.0 business hours)
Exceeded by 25.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)