Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338032 ↗ ServiceMax

Modern Animal Hospital • Virtual Tech - Field Repair • P3

📍 Modern Animal Clinic - PVT — 12775 Millennium Dr, Los Angeles CA, 90094

Jan 15, 2026 → Feb 16, 2026

✅ Completed
P3 3 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 21d excluded (parts wait + holding)
✗ SLA Missed (6d late)
Dispatch 0.0d
Material Management 16.0d
Coordinators 8.4d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 11.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.0 days
Over SLA
Coordinators
8.4 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
11.0 days
Over SLA
Created: Jan 15, 2026 Due: Feb 16, 2026 Completed: Feb 17, 2026 (on time)
📅
23.2 days Total Age
⏱️
16.0d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
28.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Feb 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558646
<no subject>
Closed
Isolate/Troubleshoot Leak: Model: Midmark - VMS Plus Model Type: Anesthesia Asset ID: 13128517 Site: Modern Animal Hospital - Modern Animal Clinic - PVT Department:Depreciation Start Date:Physical Location: RadiologyDepreciation Term: yrsSerial #: N/A
Priority
Standard
Origin
Email
Reason
New Case
Contact
Destini Garza
Owner
Virtual Tech
Created
Jan 13, 2026
Work Orders from this Case (1)
WO-01338032 (current) Invoiced
Virtual Tech - Field Repair • Rene Yescas
Created: Jan 15, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 28.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Incomplete
0.0d
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
0.4d / 2.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-11 Mburris email from POC to adjust .....Hi there Michael,

I am Margarita, the manager for the Playa Vista location. Thank you so much for the urgency to fix our machine. Monday 2/16th at 9am works for us if that is the soonest that it can be fixed. We rely on this machine for many patient treatments and wouldnt want to delay much for on this repair.


Best,

Margarita L. Rivera

Modern Animal Clinic Manager- Playa Vista

2/11/26 RBerry- Sent teams message to ASC asking to reach out to see if the site will reschedule for 2/16/26 to meet the SLA and reschedule WO-01318623 as needed since it is not due until 2/27/26


2/11/26 RBerry- Updated due date based on parts. Parts delivered on 2/9/26 but WO was not released to ASC until 2/11/26. Updated delay code.


2-11 Mburris email from POC to set ....Yes, that time works for us that is perfect! Destini Garza 2-19

2-11 Mburris email sent to POC

2-11 Mburris called to set appt mailbox full can't LM 

2/11/26 - site reached to to schedule

Margarita at our Playa Vista clinic just let me know they received the

anesthesia parts for their open work order. Can you please coordinate a

tech with her?


Thank you!


--


Fantasia Waddell

Modern Animal <https://www.modernanimal.com/> | Facilities Program Manager

02/04/2026 Emartin

Order No: 752636


Customer PO No: PO016066


Customer: EMSAR Inc




  


Ship To Name: Modern Animal Clinic - PVT


Ship To Address: 12775 Millennium Dr    


Ship To City/State: Los Angeles, CA 90094


Waybill (Tracking #): 1ZE444250347389920


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 03-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 91800655 SERIAL #: DESCRIPTION: VALVE CARTRIDGE -FLOWMETER


LINE NO: 2.1 QTY: 1 ITEM: 91800702 SERIAL #: DESCRIPTION: KNOB, GREEN


LINE NO: 3.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT


1/20/26 lcoonrod

follow up in case 00560645


1/16/26 RBerry- Received confirmation from Margarita Rivera to schedule for 1/19/26 with arrival time between 12:30-2:30PM. See logged email.


1/15/26 RBerry- Emailed Margarita Rivera to schedule for 1/19/26 with arrival time between 12:30-2:30PM. Waiting for confirmation. See logged email.

🔧 Work Performed
trouble shoot,flow meter valve and knob assembly needs replaced,estimate will be provided for approval.2nd visit removed flow meter valve and knob assembly,installed new valve and knob assembly,parts replaced repair complete.
🔍 Technician Findings
flow meter knob assembly needs replaced
⚠️ Problem Description
Isolate/Troubleshoot Leak: Model: Midmark - VMS Plus Model Type: Anesthesia Asset ID: 13128517 Site: Modern Animal Hospital - Modern Animal Clinic - PVT Department:Depreciation Start Date:Physical Location: RadiologyDepreciation Term: yrsSerial #: N/A https://www.ebiotrack.com/workorder.php?wo=70952

Timeline

📞
Case Linked Jan 13, 2:41 PM
Case Number: 00558646
Subject: <no subject>
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Jan 15, 10:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 12:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 14m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 16, 2:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-19T21:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Jan 19, 9:46 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete
Duration in Previous: 3d 6h, 0m
🏁
Status: Closed by Rene Yescas
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.2 business days
⚠️
▶
3 Status: Incomplete Jan 21, 7:41 AM
Status: Incomplete → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088716
Status: Closed
📦
Status: Awaiting Parts by Wendy Argueta
From: Incomplete
To: Awaiting Parts
Duration in Previous: 1m
🚨 16.0 business days
🔩
▶
2 3x Parts Added Feb 11, 8:50 AM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Wendy Argueta
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21d 1h
🗓️
▶
2 Status: Scheduled Feb 11, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-19T16:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 11, 3:17 PM
Scheduled For: 2026-02-16T16:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Feb 16, 8:54 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 8h, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 18, 9:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
🚨 11.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 4h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

📞
Case 00558646
Closed
📦
Parts Order 00088716
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Rene Yescas
Scheduled
Feb 16, 11:00 AM
Created
Jan 15, 10:56 AM
Invoice #
SM-255587

Work Details (13)

Name Type Status Qty Amount Date
WL-03071219 Labor Open 0.5 $0.00 Jan 19, 9:46 PM
WL-03071220 Labor Open 1.5 $178.50 Jan 19, 9:46 PM
WL-03071221 Labor Open 1.5 $0.00 Jan 19, 9:46 PM
WL-03071222 Travel Open 45 $110.00 Jan 19, 9:46 PM
WL-03071223 Travel Open 45 $0.00 Jan 19, 9:46 PM
WL-03100589 Parts Open 1 $453.60 Feb 11, 8:50 AM
WL-03100590 Parts Open 1 $37.53 Feb 11, 8:50 AM
WL-03100591 Expenses Open 1 $28.89 Feb 11, 8:50 AM
WL-03108029 Labor Open 2 $0.00 Feb 16, 8:54 PM
WL-03108030 Labor Open 2 $238.00 Feb 16, 8:54 PM
WL-03108031 Labor Open 2 $0.00 Feb 16, 8:54 PM
WL-03108032 Travel Open 45 $110.00 Feb 16, 8:54 PM
WL-03108033 Travel Open 45 $0.00 Feb 16, 8:54 PM

Details