Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338040 ↗ ServiceMax

HIGI LLC • Repair/PM • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Jan 15, 2026 → Present

🔴 Behind
P4
SLA Clock
4 business days from creation · Target: Jan 22, 2026
⚠ 142 biz days overdue
Active: 146 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Jan 19, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 3 of 4 biz days used
77d
▶ Clock Running
Status: Scheduled
Jan 21 → May 11, 2026
77 business days (counted)
Running total: 80 of 4 biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 80 of 4 biz days used
▶ Clock Running
Status: Assigned
May 11 → May 11, 2026
0 business days (counted)
Running total: 80 of 4 biz days used
▶ Clock Running
Status: Scheduled
May 11 → May 11, 2026
0 business days (counted)
Running total: 80 of 4 biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 80 of 4 biz days used
66d
▶ Clock Running
Status: Assigned
May 11 → Aug 16, 2026
66 business days (counted)
Running total: 146 of 4 biz days used
Created: Jan 15, 2026 Today
Business Days Used 146 / 4
0 4d budget +142d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 4
Jan 15 → Jan 19 Assigned ▶ Running 1 1 / 4
Jan 19 → Jan 19 Awaiting Parts ⏸ Paused 0 —
Jan 19 → Jan 21 Ready for Scheduling ▶ Running 2 3 / 4
Jan 21 → May 11 Scheduled ▶ Running 77 80 / 4
May 11 → May 11 Entered ▶ Running 0 80 / 4
May 11 → May 11 Assigned ▶ Running 0 80 / 4
May 11 → May 11 Scheduled ▶ Running 0 80 / 4
May 11 → May 11 Entered ▶ Running 0 80 / 4
May 11 → Aug 16 Assigned ▶ Running 66 146 / 4
Dispatch 0.0d
Coordinators 82.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
82.0 days
Over SLA
Created: Jan 15, 2026 Due: Jan 21, 2026 (207 days overdue)
📅
147.0 days Total Age
⏱️
78.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
78.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559095
Fw: A&D Cuff Cable
Closed
Please ship me 2 A&D cuff cables to our office. Andrew Chen
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrew Chen
Owner
Leona Coonrod
Created
Jan 14, 2026
Work Orders from this Case (1)
WO-01338040 (current) Assigned
Repair/PM • Brendan Chaney
Created: Jan 15, 2026
Behind Schedule - Needs Attention
Assigned • 213 days old
🚨
Primary Delay 78.0 days stuck in "Scheduled"
⏱️
Total Delay 78.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Awaiting Parts
0.0d / 3.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
78.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/11/26 RBerry- WO was assigned to field tech and was originally assigned to Brendan Chaney. Reassigned to Brendan Chaney

⚠️ Problem Description
Please ship me 2 A&D cuff cables to our office. Andrew Chen

Timeline

📞
Case Linked Jan 14, 2:42 PM
Case Number: 00559095
Subject: Fw: A&D Cuff Cable
Status: Closed
📋
▶
3 Work Order Created Jan 15, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Brendan Chaney
👷
Status: Assigned by Leona Coonrod
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 2.0 business days
📦
▶
2 Parts Requested Jan 19, 10:51 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brendan Chaney
From: Assigned
To: Awaiting Parts
Duration in Previous: 3d 23h
📅
Status: Ready for Scheduling by Robert Cox Jan 19, 11:48 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 56m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 8:16 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brendan Chaney
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 20h
🔩
2x Parts Added Jan 21, 8:51 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 78.0 business days
🆕
▶
4 Status: Entered May 11, 5:26 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-12T19:00:00.000+0000
🆕
▶
2 Status: Entered May 11, 5:54 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Brendan Chaney

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 78.0 business days (threshold: 2.0 business days)
Exceeded by 76.0 business days

🔗 Related Artifacts

📞
Case 00559095
Closed
📦
Parts Order 00088577
Shipped

ℹ️ Work Order Details

Status
Assigned
Priority
P4
Type
Repair/PM
Branch
N/A
Technician
Brendan Chaney
Scheduled
N/A
Created
Jan 15, 11:21 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03072982 Parts Open 2 $0.00 Jan 21, 8:51 AM
WL-03072983 Expenses Open 1 - Jan 21, 8:51 AM

Details