Primary Delay35.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay36.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
2.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/9/26 AJinerson - Received email back from Carla confirming tech visit for Wednesday, 3/11 with eta between 9am-11am.
POC on-site: Karen Britto
Arrival instructions: Please have tech ask for Karen upon arrival, as Carla will not be in office this day.
3/9/26 AJinerson - Sent email to Carla offering tech visit on Wednesday, 3/11 with arrival between 9:00 a.m. - 11:00 a.m.
3/9/26 AJinerson - Called site to schedule tech visit. Spoke with operator who transferred me to office. Spoke with staff who took my name/number to have Carla call us back to schedule.
3/9/26 AJinerson - Called site to schedule tech visit. Spoke with operator who transferred me to office. Was placed on hold
🔧Work Performed
03/10/26 EBar
I carried out this biomedical equipment inspection for this Conviva branch. Units that were not present at this inspection time were archived.
Some equipment need attention, for those were sent a WO to covert the service.
🔍Technician Findings
03/10/26 Ebar.
Site scheduled to perform annual biomedical equipment inspection. All biomedical equipment must be added to the inventory.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
81 pcs
https://www.ebiotrack.com/inspection.php?iid=32490
📧
Email:RE: EMSAR Service Request - Conviva Starr Center #1139 (#110209) - 7101 W McNab Road, Suite 101 Tamarac, FL 33321 - WO-01338046
Completed Mar 9, 2026
From: abby.jinerson@emsar.com
To: cdiaz@convivasolutions.com
Cc: kmolina@convivasolutions.com
Hi Carla,
We have our technician, Elkin Barahona, scheduled to visit on Wednesday, 3/11 with arrival between 9:00 a.m. – 11:00 a.m.
Thank you for confirming and for providing that information!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com <mailto:abby.jinerson@emsar.com>
www.emsar.com <http:/
📧
Email:RE: EMSAR Service Request - Conviva Starr Center #1139 (#110209) - 7101 W McNab Road, Suite 101 Tamarac, FL 33321 - WO-01338046
Completed Mar 9, 2026
From: cdiaz@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: kmolina@convivasolutions.com
Hello Abby,
Yes, that’s fine. Have the tech ask for Karen as I won’t be in the office that date but I have CC her in this email.
Thank You,
Carla Diaz
Center Administrator
7101 W McNab Rd Suite 101, Tamarac, FL 33321
C 954-254-9655 O 954-722-5600 F 855-252-2845
ConvivaCareCenters.com <https://protect.checkpoint.com/v2/r01/___http://convivacarecenters.com/___.YzJ1OmV
📧
Email: EMSAR Service Request - Conviva Starr Center #1139 (#110209) - 7101 W McNab Road, Suite 101 Tamarac, FL 33321 - WO-01338046
Completed Mar 9, 2026
To: cdiaz@convivasolutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Starr Center #1139 (#110209) - 7101 W McNab Road, Suite 101 Tamarac, FL 33321 - WO-01338046
Body:
Good afternoon, Carla,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Starr Center #1139 (#110209) - 7101 W McNab Road, Suite 101 Tamarac, FL 33321
We currently have our te
📋
Outbound to +19547225600
Completed Mar 9, 2026
3/9/26 AJinerson - Called site to schedule tech visit. Spoke with operator who transferred me to office. Spoke with staff who took my name/number to have Carla call us back to schedule.