Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338047 ↗ ServiceMax

SEVILLE GUILFORD EMS • Preventive Maintenance • PSM

📍 Seville Guilford EMS - W Greenwich Rd — 100 W Greenwhich Rd, Seville OH, 44273

Jan 15, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 19 → Feb 26, 2026
27 business days (counted)
Running total: 28 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 15, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 19 Ready for Scheduling ▶ Running 1 1
Jan 19 → Feb 26 Assigned ▶ Running 27 28
Feb 26 → Mar 23 Scheduled ▶ Running 17 45
Mar 23 → Mar 23 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.2d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.2 days
Over SLA
Field Work
0.4 days
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
45.6 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00559252
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32482
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tammy Johnson
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338047 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 15, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - Xpedition Serial #: 060639500 - Asset ID: 13243182 Stryker Medical - Xpedition Serial #: 070339152 - Asset ID: 13243181 Stryker Medical - 6390 Power-LOAD Serial #: 140940380 - Asset ID: 13243183 Stryker Medical - 6390 Power-LOAD Serial #: 140940381 - Asset ID: 13243184 Stryker Medical - 6506 PowerPro Serial #: 140940125 - Asset ID: 13243185 Stryker Medical - 6506 PowerPro Serial #: 140940126 - Asset ID: 13243186
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32482

Timeline

📞
Case Linked Jan 15, 12:00 AM
Case Number: 00559252
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 19, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-23T18:00:00.000+0000
🚨 17.9 business days
💵
Expenses Added Mar 23, 12:47 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Teddie Bracken Mar 23, 2:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 20h
✔️
▶
3 Status: Completed Mar 23, 5:23 PM
Status: Completed → 32x Labor Added → Status: Closed
⏱️
32x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 20, 25, 0.75, 1, 0.25, 8
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Mar 25, 11:47 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
🚨 92.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257431

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00559252
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Teddie Bracken
Scheduled
Mar 23, 2:00 PM
Created
Jan 15, 11:39 AM
Invoice #
SM-257431

Work Details (33)

Name Type Status Qty Amount Date
WL-03155341 Expenses Open 1 $0.00 Mar 23, 12:47 PM
WL-03155913 Labor Open 0.5 $0.00 Mar 23, 5:25 PM
WL-03155914 Travel Open 20 $0.00 Mar 23, 5:25 PM
WL-03155915 Labor Open 0.5 $0.00 Mar 23, 5:25 PM
WL-03155916 Travel Open 25 $0.00 Mar 23, 5:25 PM
WL-03155917 Labor Open 0.75 $0.00 Mar 23, 5:25 PM
WL-03155918 Labor Open 0.75 $0.00 Mar 23, 5:25 PM
WL-03155919 Labor Open 1 $0.00 Mar 23, 5:25 PM
WL-03155920 Labor Open 1 $0.00 Mar 23, 5:25 PM
WL-03155921 Labor Open 0.25 $0.00 Mar 23, 5:25 PM
WL-03155922 Labor Open 0.25 $0.00 Mar 23, 5:25 PM
WL-03155923 Parts Open 1 $9.02 Mar 23, 5:26 PM
WL-03155924 Parts Open 1 $9.02 Mar 23, 5:26 PM
WL-03155925 Parts Open 1 $18.86 Mar 23, 5:26 PM
WL-03155926 Parts Open 2 $23.36 Mar 23, 5:26 PM
WL-03155927 Parts Open 1 $9.02 Mar 23, 5:26 PM
WL-03155928 Parts Open 1 $9.02 Mar 23, 5:26 PM
WL-03155929 Parts Open 1 $18.86 Mar 23, 5:26 PM
WL-03155930 Parts Open 2 $23.36 Mar 23, 5:26 PM
WL-03155931 Parts Open 1 $0.00 Mar 23, 5:26 PM
WL-03155932 Parts Open 1 $0.00 Mar 23, 5:26 PM
WL-03155933 Parts Open 2 $0.00 Mar 23, 5:26 PM
WL-03155934 Parts Open 1 $12.08 Mar 23, 5:26 PM
WL-03155935 Parts Open 8 $0.00 Mar 23, 5:26 PM
WL-03155936 Parts Open 2 $13.53 Mar 23, 5:26 PM
WL-03155937 Parts Open 2 $0.00 Mar 23, 5:26 PM
WL-03155938 Parts Open 1 $0.00 Mar 23, 5:26 PM
WL-03155939 Parts Open 1 $0.00 Mar 23, 5:26 PM
WL-03155940 Parts Open 2 $0.00 Mar 23, 5:26 PM
WL-03155941 Parts Open 1 $12.08 Mar 23, 5:26 PM
WL-03155942 Parts Open 8 $0.00 Mar 23, 5:26 PM
WL-03155943 Parts Open 2 $13.53 Mar 23, 5:26 PM
WL-03155944 Parts Open 2 $0.00 Mar 23, 5:26 PM

Details