Primary Delay32.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
32.9d / 1.0d SLA
Assigned
13.5d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/23/26 AJinerson - Received confirmation email back from Dallas confirming tech visit for tomorrow, 3/24 with eta between 8am-10am.
POC onsite:
Arrival instructions:
3/23/26 AJinerson - Sent email back to Dallas offering tech visit tomorrow, 3/24 with eta between 8am-10am. Awaiting confirmation.
3/23/26 AJinerson - Received email from Dallas Carter stating tech never showed for inspection on 3/19. However, the customer never emailed back confirming that 3/19 works for them, so this was never actually scheduled.
3/4/26 RBerry- Emailed Dallas Carter to schedule for 3/19/26 with an arrival time between 8-10AM. Waiting for confirmation. See logged email.
3/4/26 RBerry- Called 954-597-0135 to schedule. Was placed on hold. After 5 minutes, no response.
🔧Work Performed
03/24/26 EBar.
I have carried out the annual inspection of biomedical equipment scheduled for this date. The units requiring attention have been reviewed and reported. All units scheduled for inspection that were located were entered into the EBT system; those not found at their assigned locations were archived.
🔍Technician Findings
03/24/26 EBar.
I met with the site administrator to expedite the scheduled inspection.
All unit must be added to EBT System.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
78 pcs
https://www.ebiotrack.com/inspection.php?iid=32489
📧
Email:RE: EMSAR Request for service at Conviva Kingspoint #1424 ( #170227)
Completed Mar 23, 2026
From: abby.jinerson@emsar.com
To: dcarter@convivasolutions.com
Cc: rhea.berry@emsar.com
Hi Dallas,
We have our technician, Elkin Barahona, scheduled to visit tomorrow, 3/24 with arrival between 8:00 a.m. – 10:00 a.m.
Please let us know who the on-site contact will be, along with any arrival instructions that we should make note of for this visit. Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
📧
Email:RE: EMSAR Request for service at Conviva Kingspoint #1424 ( #170227)
Completed Mar 23, 2026
From: dcarter@convivasolutions.com
To: abby.jinerson@emsar.com
Cc: rhea.berry@emsar.com
Good morning,
Yes please, tomorrow works.
Thank you,
Dallas Carter
Center Administrator
7686 N Nob Hill Road, Tamarac, FL 33321
C 954-218-9480 O 954-597-0135 F 888-640-7837
ConvivaCareCenters.com <https://protect.checkpoint.com/v2/r01/___http://convivacarecenters.com/___.YzJ1OmVtc2FyMTpjOm86YjIwZGM4M2M1MjY0NGE3OGFjNGVhZjliNmQ3NzBkNDE6NzoyNTUyOjQ1YzJlY2Q5OTlmNTkyOWQz
📧
Email:RE: EMSAR Request for service at Conviva Kingspoint #1424 ( #170227)
Completed Mar 23, 2026
From: abby.jinerson@emsar.com
To: dcarter@convivasolutions.com
Cc: rhea.berry@emsar.com
Good morning, Dallas,
Thank you for reaching out!
It appears that we never received confirmation to proceed with scheduling our visit for the offered date of 3/19 below.
We do currently have availability tomorrow, 3/24 with arrival between 8:00 a.m. – 10:00 a.m. to have our technician visit for the annual inspection service.
Please let us know if this date/time works for
📧
Email: EMSAR Request for service at Conviva Kingspoint #1424 ( #170227)
Completed Mar 4, 2026
To: dcarter@convivasolutions.com
CC: abby.jinerson@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Conviva Kingspoint #1424 ( #170227)
Body:
Hi Dallas Carter,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Conviva Kingspoint #1424 ( #170227). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3/19/26 with an arriva
📋
Outbound to +19545970135
Completed Mar 4, 2026
3/4/26 RBerry- Called 954-597-0135 to schedule. Was placed on hold. After 5 minutes, no response.