Primary Delay21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay39.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
12.4d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/5 MOwens Nichole Donnelly replied back that any day M-F between 8-8 works to schedule. Replied back to confirm scheduling for 3/13 with arrival between 9-10am.
3/4 MOwens Sent an email to Nicole Donnelly asking for good dates for the inspection during March for this location.
🔧Work Performed
Perform annual equipment inspection (42 pcs). worked with staff to find all equipment. Installed 002-10069-00 PM kit on autoclave.
🔍Technician Findings
Perform annual equipment inspection.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
41 pieces
https://www.ebiotrack.com/inspection.php?iid=32491
📧
Email:Re: [External]AFC urgent Care - Aston PA and Holmes PA
Completed Mar 5, 2026
From: mowens@emsar.com
To: ndonnelly@afcurgentcare.com
Nichole
Let's schedule these 2 locations on the same day since they are close to each other. Friday 3/13.
Aston location with arrival between9-10am
Holmes location after 12pm.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Nichole Donnelly <ndonnelly@afcurgent
📧
Email:AFC urgent Care - Aston PA and Holmes PA
Completed Mar 4, 2026
From: mowens@emsar.com
To: ndonnelly@afcurgentcare.com
Nicole
I have the annual inspection work order due at the end of this month for both of these locations. Can we schedule the visit for any day during the week for these locations?
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01338049 - Inspection - DD: 03/31/2026 - Aston - AFC urgent Care - Aston
Mar 13, 2026 9:30am – 12:00pm
Work Order: WO-01338049
Account: AFC Urgent Care - Aston
Customer Case Number:
Location: AFC urgent Care - Aston
Address: 5024 Pennell Road, Aston, PA 19014
Manufacturer:
Model #:
Serial #:
Contact Name: Nichole Donnelly
Contact Phone: (484) 452-9400
Contact Email: ndonnelly@afcurgentcare.com
Du
Timeline
📞
Case Linked Jan 15, 6:00 AM
Case Number:00559270
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 15, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨22.0 business days
👷
▶
2
Technician Assigned Feb 17, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:33d 3h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Mar 5, 9:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-13T13:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 13, 9:12 AM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
🔩
4x Parts Added Mar 13, 12:34 PM
Type:Parts, Labor, Travel
Status:Open
Qty:1, 1.75, 3.5, 64
✔️
Status: Completed by Philip KrogstadMar 13, 12:40 PM
From:Tech On Site
To:Completed
Duration in Previous:3h 27m
🏁
Status: Closed by Philip KrogstadMar 13, 6:10 PM
From:Completed
To:Closed
Duration in Previous:5h 29m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Mar 17, 2:07 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256732
Bottlenecks
Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)