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WO-01338050 ↗ ServiceMax

ERHART YORK FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Erhart York Fire Department — 6609 Norwalk Road, Medina OH, 44256

Jan 15, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 19 → Feb 26, 2026
27 business days (counted)
Running total: 28 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 23, 2026
17 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 15, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 19 Ready for Scheduling ▶ Running 1 1
Jan 19 → Feb 26 Assigned ▶ Running 27 28
Feb 26 → Mar 23 Scheduled ▶ Running 17 45
Mar 23 → Mar 23 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 46.2d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
46.2 days
Over SLA
Field Work
0.4 days
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
45.9 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
43.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559253
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32481
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jason Creamer
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338050 (current) Invoiced
Preventive Maintenance • Teddie Bracken
Created: Jan 15, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 43.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
17.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 170840094 - Asset ID: 13243190 Stryker Medical - Xpedition Serial #: 180341849 - Asset ID: 13243188 Stryker Medical - Xpedition Serial #: 041239104 - Asset ID: 13243187 Stryker Medical - 6506 PowerPro Serial #: 180339726 - Asset ID: 13243191 Stryker Medical - 6390 Power-LOAD Serial #: 161141139 - Asset ID: 13243189 Stryker Medical - 6506 PowerPro Serial #: 161239975 - Asset ID: 13243192
⚠️ Problem Description
Semi-Annual Equipment PM 6 Pcs https://www.ebiotrack.com/inspection.php?iid=32481

Timeline

📞
Case Linked Jan 15, 12:00 AM
Case Number: 00559253
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 19, 12:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Teddie Bracken
Scheduled For: 2026-03-23T14:00:00.000+0000
🚨 17.9 business days
🔧
Status: Tech On Site by Teddie Bracken Mar 23, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 16h
✔️
▶
3 Status: Completed Mar 23, 12:55 PM
Status: Completed → 24x Labor Added → Status: Closed
⏱️
24x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 0.33333333333333, 12, 0.41666666666667, 0.5, 0.75, 0.25
🏁
Status: Closed by Ben Saur
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 24, 1:42 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 0h, 0m
🚨 93.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257343

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

📞
Case 00559253
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Teddie Bracken
Scheduled
Mar 23, 10:00 AM
Created
Jan 15, 11:43 AM
Invoice #
SM-257343

Work Details (24)

Name Type Status Qty Amount Date
WL-03155350 Labor Open 0.33333333333333 $0.00 Mar 23, 12:56 PM
WL-03155351 Travel Open 12 $0.00 Mar 23, 12:56 PM
WL-03155352 Labor Open 0.41666666666667 $0.00 Mar 23, 12:56 PM
WL-03155353 Labor Open 0.5 $0.00 Mar 23, 12:56 PM
WL-03155354 Labor Open 0.75 $0.00 Mar 23, 12:56 PM
WL-03155355 Labor Open 0.75 $0.00 Mar 23, 12:56 PM
WL-03155356 Labor Open 0.25 $0.00 Mar 23, 12:56 PM
WL-03155357 Labor Open 0.25 $0.00 Mar 23, 12:56 PM
WL-03155358 Parts Open 1 $9.02 Mar 23, 12:56 PM
WL-03155359 Parts Open 1 $9.02 Mar 23, 12:56 PM
WL-03155360 Parts Open 1 $18.86 Mar 23, 12:56 PM
WL-03155361 Parts Open 2 $23.36 Mar 23, 12:56 PM
WL-03155362 Parts Open 1 $9.02 Mar 23, 12:56 PM
WL-03155363 Parts Open 1 $9.02 Mar 23, 12:56 PM
WL-03155364 Parts Open 1 $18.86 Mar 23, 12:56 PM
WL-03155365 Parts Open 2 $23.36 Mar 23, 12:56 PM
WL-03155366 Parts Open 1 $0.00 Mar 23, 12:56 PM
WL-03155367 Parts Open 1 $0.00 Mar 23, 12:56 PM
WL-03155368 Parts Open 2 $0.00 Mar 23, 12:56 PM
WL-03155369 Parts Open 1 $12.08 Mar 23, 12:56 PM
WL-03155370 Parts Open 1 $0.00 Mar 23, 12:56 PM
WL-03155371 Parts Open 1 $0.00 Mar 23, 12:56 PM
WL-03155372 Parts Open 2 $0.00 Mar 23, 12:56 PM
WL-03155373 Parts Open 1 $12.08 Mar 23, 12:56 PM

Details