Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338051 ↗ ServiceMax

SOUTH EUCLID FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 SOUTH EUCLID FIRE DEPARTMENT — 1349 SOUTH GREEN ROAD, South Euclid OH, 44121

Jan 15, 2026 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Mar 16, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 19 → Feb 27, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 16, 2026
11 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 15, 2026 Invoiced: Mar 16, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 19 Ready for Scheduling ▶ Running 1 1
Jan 19 → Feb 27 Assigned ▶ Running 28 29
Feb 27 → Feb 27 Entered ▶ Running 0 29
Feb 27 → Feb 27 Assigned ▶ Running 0 29
Feb 27 → Mar 16 Scheduled ▶ Running 11 40
Dispatch 0.0d
Coordinators 41.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.9 days
Over SLA
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: Mar 16, 2026 (15 days early)
📅
40.3 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00559254
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32483
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jamie Moroney
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338051 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 15, 2026 • Closed: Mar 15, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Closed
3.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen TBracken is booked for March. Re-assign to BGreen. Spoke with Jamie and scheduled for Monday 3/16/2026 with tech arrival between 8-10am. 

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 131039343 - Asset ID: 13208485 Stryker Medical - 6390 Power-LOAD Serial #: 1907012400083 - Asset ID: 13208486 Stryker Medical - 6506 PowerPro Serial #: 1911003500041 - Asset ID: 13208487 Stryker Medical - 6252 Stair-Pro Serial #: 2310002334 - Asset ID: 13254371 Stryker Medical - 6252 Stair-Pro Serial #: 2309002834 - Asset ID: 13254370 Stryker Medical - 6507 Power-Pro 2 Serial #: 2403001905 - Asset ID: 13343951
🔍 Technician Findings
pm
⚠️ Problem Description
Semi-Annual Equipment PM 8 Pcs https://www.ebiotrack.com/inspection.php?iid=32483

Timeline

📞
Case Linked Jan 15, 12:00 AM
Case Number: 00559254
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 19, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
🚨 28.0 business days
🆕
▶
3 Status: Entered Feb 27, 11:00 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-16T13:00:00.000+0000
🚨 12.0 business days
⏱️
▶
2 14x Labor Added Mar 16, 2:51 PM
14x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 17d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 19, 9:28 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 18h, 0m
🚨 96.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-256892

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00559254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Brandon Green
Scheduled
Mar 16, 9:00 AM
Created
Jan 15, 11:49 AM
Invoice #
SM-256892

Work Details (14)

Name Type Status Qty Amount Date
WL-03145742 Labor Open 1 $0.00 Mar 16, 2:51 PM
WL-03145743 Labor Open 0.5 $0.00 Mar 16, 2:51 PM
WL-03145744 Labor Open 0.5 $0.00 Mar 16, 2:51 PM
WL-03145745 Labor Open 1 $0.00 Mar 16, 2:51 PM
WL-03145746 Labor Open 0.5 $0.00 Mar 16, 2:51 PM
WL-03145747 Labor Open 0.5 $0.00 Mar 16, 2:51 PM
WL-03145748 Labor Open 1.5 $0.00 Mar 16, 2:51 PM
WL-03145749 Travel Open 80 $0.00 Mar 16, 2:51 PM
WL-03145750 Labor Open 1.5 $0.00 Mar 16, 2:51 PM
WL-03145751 Travel Open 80 $0.00 Mar 16, 2:51 PM
WL-03145752 Parts Open 2 $23.36 Mar 16, 2:51 PM
WL-03145753 Parts Open 2 $17.52 Mar 16, 2:51 PM
WL-03145754 Parts Open 2 $23.36 Mar 16, 2:51 PM
WL-03145755 Parts Open 2 $17.52 Mar 16, 2:51 PM

Details