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← WO Overview

WO-01338052 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Roanoke Rapids (3300-3304) — 1261 Julian Allsbrook Hwy, Roanoke Rapids NC, 27870

Jan 15, 2026 → May 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (80 biz days late)
Active: 91 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Feb 17, 2026
21 business days (counted)
Running total: 21 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Feb 17 → Apr 1, 2026
31 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 52 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Apr 1 → May 19, 2026
34 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 19 → May 19, 2026
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Assigned
May 19 → May 19, 2026
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
May 19 → May 27, 2026
5 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 27 → May 27, 2026
0 business days (counted)
Running total: 91 of ? biz days used
Created: Jan 15, 2026 Completed: May 27, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Feb 17 Ready for Scheduling ▶ Running 21 21
Feb 17 → Apr 1 Assigned ▶ Running 31 52
Apr 1 → Apr 1 Entered ▶ Running 0 52
Apr 1 → May 19 On Hold ▶ Running 34 86
May 19 → May 19 Ready for Scheduling ▶ Running 0 86
May 19 → May 19 Assigned ▶ Running 0 86
May 19 → May 27 Scheduled ▶ Running 5 91
May 27 → May 27 Tech On Site ▶ Running 0 91
Dispatch 0.0d
Holding 34.6d (excluded)
Coordinators 59.5d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
34.6 days
Coordinators
59.5 days
Over SLA
Field Work
0.4 days
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: May 27, 2026 (56 days late)
📅
91.9 days Total Age
⏱️
34.6d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
57.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559271
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 22 pieces https://www.ebiotrack.com/inspection.php?iid=32493
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kim Johnson
Owner
Sherry Reich
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338052 (current) Invoiced
Inspection • Christopher Morning
Created: Jan 15, 2026 • Closed: May 27, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 34.6 days stuck in "On Hold"
⏱️
Total Delay 57.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
31.6d / 0.5d SLA
On Hold
34.6d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/19 MOwens Replied back to email from Kim Johnson about scheduling for 5/27 after tech goes to Rocky Mount location.

4/1 MOwens escalating to ASM for non response by POC.

3/31 MOwens Called to speak to Kim Johnson. Left a vm for her to call back.

3/26 MOwens Called to speak to Kim Johnson. Left a vm for her to call back.

3/10 Tried to call Kim Johnson but no answer and could not leave a msg.

3/6 MOwens Sent email to Kim Johnson.

🔧 Work Performed
5-27-26 CTM - Perform Annual Inspection on all medical equipment located . Total of 23 pieces inspected . ALL PASS . Notified POC Kim Johnson of findings and completion .
🔍 Technician Findings
5-27-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Kim Johnson of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 22 pieces https://www.ebiotrack.com/inspection.php?iid=32493

Timeline

📞
Case Linked Jan 15, 6:01 AM
Case Number: 00559271
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33d 2h
🚨 32.0 business days
🆕
Status: Entered by Melissa Owens Apr 1, 3:25 PM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 43d 0h, 0m
🚨 35.0 business days
📅
▶
4 Status: Ready for Scheduling May 19, 10:44 AM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: a0hVU000002ylXZYAY, Christopher Morning
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-05-27T17:30:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 0m
⏳ 4.0 business days
📅
Dispatch Scheduled by Melissa Owens May 22, 10:06 AM
Scheduled For: 2026-05-27T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens May 26, 8:47 AM
Scheduled For: 2026-05-27T20:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added May 27, 4:23 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 5h
⏱️
▶
2 Labor Added May 27, 5:38 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 1h 15m
⏱️
▶
2 2x Labor Added May 27, 7:17 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 1h 38m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill May 29, 9:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-263326

Bottlenecks

Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00559271
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
May 27, 4:00 PM
Created
Jan 15, 11:50 AM
Invoice #
SM-263326

Work Details (5)

Name Type Status Qty Amount Date
WL-03239472 Labor Open 1 $0.00 May 27, 4:23 PM
WL-03239473 Travel Open 39 - May 27, 4:23 PM
WL-03239643 Labor Open 1 $1,000.00 May 27, 5:38 PM
WL-03239812 Labor Open 1.5 $0.00 May 27, 7:17 PM
WL-03239813 Travel Open 79 - May 27, 7:17 PM

Details