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WO-01338053 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Henderson (3300-3341) — 903 S Beckford Dr, Henderson NC, 27536

Jan 15, 2026 → Mar 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Feb 17, 2026
21 business days (counted)
Running total: 21 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Feb 17 → Mar 9, 2026
14 business days (counted)
Running total: 35 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Mar 9 → Mar 23, 2026
10 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Jan 15, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Feb 17 Ready for Scheduling ▶ Running 21 21
Feb 17 → Mar 9 Assigned ▶ Running 14 35
Mar 9 → Mar 23 Scheduled ▶ Running 10 45
Mar 23 → Mar 23 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 47.5d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.5 days
Over SLA
Field Work
0.2 days
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: Mar 23, 2026 (8 days early)
📅
45.9 days Total Age
⏱️
21.9d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
44.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559272
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=32492
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angel Allen
Owner
Sherry Reich
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338053 (current) Invoiced
Inspection • Christopher Morning
Created: Jan 15, 2026 • Closed: Mar 23, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 44.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
14.6d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/9 MOwens Angel replied back that any day works. Sent reply to schedule the inspection visit for Mon. 3/23 with eta between 9-10am.

3/6 MOwens Sent email to Angel Allen about good dates to schedule the inspection visit during March.

🔧 Work Performed
3-23-26 CTM - Performed Annual Inspection on all medical equipment located . Total of 30 pieces inspected . ALL PASS . Notified POC Angela Allen of findings and completion .
🔍 Technician Findings
3-23-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Angela Allen of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 34 pieces https://www.ebiotrack.com/inspection.php?iid=32492

Timeline

📞
Case Linked Jan 15, 6:01 AM
Case Number: 00559272
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33d 2h
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Mar 9, 8:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-03-23T14:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Mar 17, 1:19 PM
Scheduled For: 2026-03-23T14:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Mar 23, 10:54 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 1h
⏱️
▶
2 Labor Added Mar 23, 12:29 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 35m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 24, 2:37 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 4.0 business days
🧾
Invoice Created Mar 27, 6:45 PM
Invoice Number: SM-257350

Bottlenecks

Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 14.6 business days (threshold: 4.0 business hours)
Exceeded by 14.1 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00559272
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Mar 23, 10:30 AM
Created
Jan 15, 11:53 AM
Invoice #
SM-257350

Work Details (3)

Name Type Status Qty Amount Date
WL-03155133 Labor Open 1 $0.00 Mar 23, 10:54 AM
WL-03155134 Travel Open 44 - Mar 23, 10:54 AM
WL-03155300 Labor Open 1.5 $1,000.00 Mar 23, 12:29 PM

Details