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WO-01338054 ↗ ServiceMax

WICKLIFFE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Wickliffe Fire Dept — 29885 Euclid Ave, Wickliffe OH, 44092

Jan 15, 2026 → Mar 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (31 biz days late)
Active: 42 biz days
🕐 Clock stopped: Invoiced (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 19 → Feb 27, 2026
28 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 29 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 18, 2026
13 business days (counted)
Running total: 42 of ? biz days used
Created: Jan 15, 2026 Invoiced: Mar 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 19 Ready for Scheduling ▶ Running 1 1
Jan 19 → Feb 27 Assigned ▶ Running 28 29
Feb 27 → Feb 27 Entered ▶ Running 0 29
Feb 27 → Feb 27 Assigned ▶ Running 0 29
Feb 27 → Mar 18 Scheduled ▶ Running 13 42
Dispatch 0.0d
Coordinators 43.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.9 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026 Due: Mar 31, 2026 Completed: Mar 18, 2026 (13 days early)
📅
42.4 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00559255
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32484
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nick Mann
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338054 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Jan 15, 2026 • Closed: Mar 18, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen spoke with Nick and scheduled for Wednesday 3/18/2026 with tech arrival between 8-10am. TBracken is booked for March and re-assigning to BGreen.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 050239972 - Asset ID: 13243108 Stryker Medical - 6252 Stair-Pro Serial #: 051039179 - Asset ID: 13243109 Stryker Medical - 6252 Stair-Pro Serial #: 160339287 - Asset ID: 13243110 Stryker Medical - 6390 Power-LOAD Serial #: 160739234 - Asset ID: 13243113 Stryker Medical - 6390 Power-LOAD Serial #: 180640052 - Asset ID: 13243112 Stryker Medical - 6506 PowerPro Serial #: 160839082 - Asset ID: 13243115 Stryker Medical - 6506 PowerPro Serial #: 160839083 - Asset ID: 13243117 Stryker Medical - 6506 PowerPro Serial #: 1809003500144 - Asset ID: 13243116 Stryker Medical - 6506 PowerPro Serial #: 2011003500176 - Asset ID: 13243114 Stryker Medical - 6390 Power-LOAD Serial #: 2010012700039 - Asset ID: 13243111
🔍 Technician Findings
pm
⚠️ Problem Description
Semi-Annual Equipment PM 10 Pcs https://www.ebiotrack.com/inspection.php?iid=32484

Timeline

📞
Case Linked Jan 15, 12:00 AM
Case Number: 00559255
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 11:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 19, 12:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 0h
🚨 28.0 business days
🆕
▶
3 Status: Entered Feb 27, 10:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-18T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 10, 3:10 PM
Scheduled For: 2026-03-18T12:00:00.000+0000, 2026-03-18T13:00:00.000+0000
⚠️ 5.0 business days
📅
▶
3 Dispatch Scheduled Mar 16, 9:29 AM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-18T14:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-18T14:00:00.000+0000
⏳ 3.0 business days
🚗
▶
2 19x Travel Added Mar 18, 4:06 PM
19x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 19d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 20, 11:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
📨
Status: Invoice Pending by Diane Patton Mar 20, 11:34 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
🚨 95.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257155

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00559255
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Mar 18, 10:00 AM
Created
Jan 15, 11:54 AM
Invoice #
SM-257155

Work Details (19)

Name Type Status Qty Amount Date
WL-03149793 Travel Open 90 $0.00 Mar 18, 4:06 PM
WL-03149787 Labor Open 1 $0.00 Mar 18, 4:06 PM
WL-03149788 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149789 Labor Open 1 $0.00 Mar 18, 4:06 PM
WL-03149790 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149791 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149792 Labor Open 1.3333333333333 $0.00 Mar 18, 4:06 PM
WL-03149781 Labor Open 0.083333333333333 $0.00 Mar 18, 4:06 PM
WL-03149782 Travel Open 2 $0.00 Mar 18, 4:06 PM
WL-03149783 Labor Open 0.58333333333333 $0.00 Mar 18, 4:06 PM
WL-03149784 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149785 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149786 Labor Open 0.5 $0.00 Mar 18, 4:06 PM
WL-03149795 Parts Open 2 $17.52 Mar 18, 4:06 PM
WL-03149796 Parts Open 2 $23.36 Mar 18, 4:06 PM
WL-03149797 Parts Open 2 $17.52 Mar 18, 4:06 PM
WL-03149798 Parts Open 2 $23.36 Mar 18, 4:06 PM
WL-03149799 Parts Open 2 $17.52 Mar 18, 4:06 PM
WL-03149794 Parts Open 2 $23.36 Mar 18, 4:06 PM

Details