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WO-01338069 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Brentwood — 1018 Suffolk Ave, Brentwood NY, 11717

Jan 15, 2026 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (38 biz days early)
Active: 14 biz days
Paused: 83 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 15, 2026
83 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
May 15 → Jun 4, 2026
13 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 15, 2026 Completed: Jun 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 15 Ready for Release ⏸ Paused 83 —
May 15 → Jun 4 Scheduled ▶ Running 13 14
Dispatch 1.7d
Holding 84.0d (excluded)
Coordinators 12.9d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
84.0 days
Coordinators
12.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 15, 2026 Due: Jul 30, 2026 Completed: Jun 4, 2026 (56 days early)
📅
97.1 days Total Age
⏱️
84.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 2, 2026
Visit 2 Jun 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559447
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - CON1110931
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Erin Martin
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338069 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Jan 15, 2026 • Closed: Jun 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
84.0d
Scheduled
12.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 RArnold - Dispatching to Andre for 06/02 @ 12 pm

01/16/2026 RArnold -Customer requests scheduling in month due

🔧 Work Performed
Completed pm
🔍 Technician Findings
Control articulation arm does not move along the horizontal axis
⚠️ Problem Description
PM - Contract - Customer Value PM - CON1110931
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 15, 12:51 PM
Case Number: 00559447
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 15, 1:03 PM
Work Order: WO-01338069
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jan 16, 10:01 AM
From: Entered
To: Ready for Release
Duration in Previous: 20h 58m
🚨 84.0 business days
👷
▶
3 Technician Assigned May 15, 3:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-02T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 119d 4h
🚨 13.0 business days
⏱️
▶
2 6x Labor Added Jun 3, 10:34 PM
6x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1.75
✔️
▶
2 Status: Completed Jun 3, 10:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
Labor Added Jun 4, 8:40 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 10:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 40m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 31m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 6m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00559447
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 2, 12:00 PM
Created
Jan 15, 1:03 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03247941 Labor Open 1 $0.00 Jun 3, 10:34 PM
WL-03247942 Labor Open 2 $275.00 Jun 3, 10:34 PM
WL-03247943 Labor Open 2 $0.00 Jun 3, 10:34 PM
WL-03247944 Labor Open 0.25 $0.00 Jun 3, 10:34 PM
WL-03247945 Travel Open 22 $0.00 Jun 3, 10:34 PM
WL-03247946 Travel Open 44 $0.00 Jun 3, 10:34 PM
WL-03247950 Labor Open 1.75 $0.00 Jun 3, 10:38 PM
WL-03247951 Expenses Open 1 $0.00 Jun 3, 10:38 PM
WL-03247952 Expenses Open 1 $0.00 Jun 3, 10:38 PM
WL-03248104 Labor Open - $38.00 Jun 4, 8:40 AM

Details