Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338070 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC - Sayville — 5650 Sunrise Hwy, Sayville NY, 11782

Jan 15, 2026 → Jun 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (37 biz days early)
Active: 15 biz days
Paused: 83 biz days
🕐 Clock stopped: Tech Off Site (Jun 5, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸83d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → May 15, 2026
83 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
May 15 → Jun 5, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 5 → Jun 5, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 15, 2026 Tech Off Site: Jun 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → May 15 Ready for Release ⏸ Paused 83 —
May 15 → Jun 5 Scheduled ▶ Running 14 15
Jun 5 → Jun 5 Tech On Site ▶ Running 0 15
Dispatch 1.7d
Holding 84.0d (excluded)
Coordinators 14.4d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
84.0 days
Coordinators
14.4 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Jan 15, 2026 Due: Jul 30, 2026 Completed: Jun 5, 2026 (55 days early)
📅
98.7 days Total Age
⏱️
84.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00559449
URGENT Philips WO Request
Closed
PM - Contract - Customer Value PM - CON1111010
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Erin Martin
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338070 (current) Invoiced
Preventive Maintenance • Vivian Hyde
Created: Jan 15, 2026 • Closed: Jun 5, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.7d / 0.5d SLA
Ready for Release
84.0d
Scheduled
14.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 RArnold - Dispatching to Vivian for 06/05 @ 10 am

01/16/2026 RArnold -Customer requests scheduling in month due

🔧 Work Performed
PM - USN24F1424
⚠️ Problem Description
PM - Contract - Customer Value PM - CON1111010
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 15, 12:52 PM
Case Number: 00559449
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 15, 1:07 PM
Work Order: WO-01338070
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jan 16, 10:02 AM
From: Entered
To: Ready for Release
Duration in Previous: 20h 55m
🚨 84.0 business days
👷
▶
3 Technician Assigned May 15, 5:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-05T14:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 119d 5h
🚨 14.9 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 5, 10:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 17h
🚗
▶
2 Status: Tech Off Site Jun 5, 3:49 PM
Status: Tech Off Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.5, 0.5, 50
✔️
Status: Completed by Vivian Hyde Jun 5, 3:58 PM
From: Tech Off Site
To: Completed
Duration in Previous: 8m
🏁
Status: Closed by Vivian Hyde Jun 5, 5:04 PM
From: Completed
To: Closed
Duration in Previous: 1h 5m
⏳ 1.8 business days
⏱️
Labor Added Jun 8, 7:06 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 9:51 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00559449
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 5, 10:00 AM
Created
Jan 15, 1:07 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03250365 Labor Open 2.5 $0.00 Jun 5, 3:54 PM
WL-03250366 Labor Open 0.5 $0.00 Jun 5, 3:54 PM
WL-03250367 Labor Open 2 $275.00 Jun 5, 3:54 PM
WL-03250368 Travel Open 50 $0.00 Jun 5, 3:54 PM
WL-03252139 Labor Open - $38.00 Jun 8, 7:06 AM

Details