Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (19 biz days early)
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Jan 16 → Jun 2, 2026
94 business days (not counted)
Created: Jan 15, 2026
Canceled: Jun 2, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 15 → Jan 16 |
Created |
▶ Running
|
1 |
1 |
| Jan 16 → Jun 2 |
Ready for Release |
⏸ Paused
|
94 |
—
|
Dispatch
1.7 days
Over SLA
Holding (excluded from total)
94.8 days
Created: Jan 15, 2026
Due: Jun 30, 2026
Completed: Jun 2, 2026 (28 days early)
⏱️
94.8d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00559451
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System
Installed Product 113847890 - USN24F1418
🚨
Primary Delay
94.8 days stuck in "Ready for Release"
⏱️
Total Delay
1.2 business days over SLA thresholds
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
01/15/2026 RArnold -Customer requests scheduling closer to the month due
⚠️
Problem Description
Affiniti 70 Ultrasound System
Installed Product 113847890 - USN24F1418
📞
Call Description
PM - Contract - Customer Value PM
Timeline
📞
Case Number:
00559451
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01338074
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
22h 56m
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
136d 22h
Bottlenecks
Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
ℹ️ Work Order Details
Type
Preventive Maintenance