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WO-01338076 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger Pesiri Radiology — 6144 Route 25 A Fl Main, WADING RIVER NY, 11792

Jan 15, 2026 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (17 biz days early)
Active: 20 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 27, 2026
7 business days (counted)
Running total: 7 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Jan 27 → May 15, 2026
77 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
May 15 → Jun 4, 2026
13 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 15, 2026 Completed: Jun 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 27 Ready for Scheduling ▶ Running 7 7
Jan 27 → May 15 Ready for Release ⏸ Paused 77 —
May 15 → Jun 4 Scheduled ▶ Running 13 20
Dispatch 0.0d
Holding 78.0d (excluded)
Coordinators 20.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
78.0 days
Coordinators
20.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 15, 2026 Due: Jun 30, 2026 Completed: Jun 4, 2026 (26 days early)
📅
97.1 days Total Age
⏱️
78.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
17.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559452
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 108718338 - USN24F1422
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338076 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Jan 15, 2026 • Closed: Jun 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 78.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Ready for Release
78.0d
Scheduled
12.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 RArnold - Dispatching to Andre for 06/03 2 12 pm

02/27/2026 RArnold - Customer requests scheduling closer to the month due

🔧 Work Performed
Completed pm
🔍 Technician Findings
L18-5 failed testing
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 108718338 - USN24F1422
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 15, 12:55 PM
Case Number: 00559452
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Jan 15, 1:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
✅
Status: Ready for Release by Rebecca Arnold Jan 27, 10:42 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 11d 21h
🚨 78.0 business days
👷
▶
3 Technician Assigned May 15, 4:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-03T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 108d 4h
🚨 12.9 business days
⏱️
4x Labor Added Jun 3, 11:00 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 22
✔️
Status: Completed by Andre Samuda Jun 3, 11:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 6h, 0m
⏱️
Labor Added Jun 4, 8:41 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 51m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 44m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 6m

Bottlenecks

Ready for Scheduling
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00559452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 3, 12:00 PM
Created
Jan 15, 1:33 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03248005 Labor Open 1 $0.00 Jun 3, 11:00 PM
WL-03248006 Labor Open 2 $275.00 Jun 3, 11:00 PM
WL-03248007 Expenses Open 1 $0.00 Jun 3, 11:00 PM
WL-03248008 Travel Open 22 $0.00 Jun 3, 11:00 PM
WL-03248105 Labor Open - $38.00 Jun 4, 8:41 AM

Details