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WO-01338082 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger-Pesiri Radiology Group LLC -Hauppauge — 99 Smithtown Bypass, Hauppauge NY, 11788

Jan 15, 2026 → Jun 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (16 biz days early)
Active: 14 biz days
Paused: 84 biz days
🕐 Clock stopped: Invoiced (Jun 7, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Jan 15 → May 15, 2026
84 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
May 15 → Jun 7, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Jun 7 → Jun 7, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Jun 7 → Jun 7, 2026
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 7 → Jun 7, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 15, 2026 Invoiced: Jun 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → May 15 Ready for Release ⏸ Paused 84 —
May 15 → Jun 7 Scheduled ▶ Running 14 14
Jun 7 → Jun 7 Completed ▶ Running 0 14
Jun 7 → Jun 7 Closed ▶ Running 0 14
Jun 7 → Jun 7 Incomplete ▶ Running 0 14
Dispatch 0.3d
Holding 84.3d (excluded)
Coordinators 14.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
84.3 days
Coordinators
14.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 15, 2026 Due: Jun 30, 2026 Completed: Jun 7, 2026 (23 days early)
📅
98.7 days Total Age
⏱️
84.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
13.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559453
URGENT Philips WO Request
Closed
Affiniti 70 Ultrasound System Installed Product 113847888 - USN24F1425
Priority
High
Origin
Email
Reason
New Case
Contact
Lisett Amador
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (2)
WO-01338082 (current) Invoiced
Preventive Maintenance • Andre Samuda
Created: Jan 15, 2026 • Closed: Jun 7, 2026
WO-01338088 Invoiced
Preventive Maintenance • Andre Samuda
Created: Jan 15, 2026 • Closed: Jun 7, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 84.3 days stuck in "Ready for Release"
⏱️
Total Delay 13.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
84.3d
Scheduled
14.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 RArnold-Dispatching to Andre for 06/05 @ 9am

01/15/2026 RArnold -Customer requests scheduling closer to the month due

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System Installed Product 113847888 - USN24F1425
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 15, 12:56 PM
Case Number: 00559453
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 15, 1:44 PM
Work Order: WO-01338082
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jan 15, 4:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 34m
🚨 85.0 business days
👷
▶
3 Technician Assigned May 15, 3:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 119d 22h
🚨 15.0 business days
⏱️
▶
2 2x Labor Added Jun 7, 10:02 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 18h, 0m
⚠️
Status: Incomplete by Sean Currie Jun 7, 2:52 PM
From: Closed
To: Incomplete
Duration in Previous: 4h 49m
⏱️
▶
2 Labor Added Jun 7, 2:58 PM
Labor Added → Status: Closed
🏁
Status: Closed by Andre Samuda
From: Incomplete
To: Closed
Duration in Previous: 6m
⏱️
Labor Added Jun 8, 7:06 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 8, 11:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 23m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00559453
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 5, 9:00 AM
Created
Jan 15, 1:44 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03251684 Labor Open 2 $0.00 Jun 7, 10:02 AM
WL-03251686 Travel Open 57 $0.00 Jun 7, 10:02 AM
WL-03251768 Labor Open 1.5 $275.00 Jun 7, 2:58 PM
WL-03252140 Labor Open - $38.00 Jun 8, 7:06 AM

Details