Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338084 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Univ Rad At Trinitas — 210 West St. Georges Ave, Linden NJ, 07036

Jan 15, 2026 → Feb 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 16)
⏸ 1d excluded (parts wait + holding)
✓ SLA Met (12d early)
Dispatch 3.6d
Holding 2.0d (excluded)
Coordinators 18.9d
Billing 1.3d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
2.0 days
Coordinators
18.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 15, 2026 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
22.6 days Total Age
⏱️
18.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
21.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559455
URGENT Philips WO Request
Closed
EPIQ Elite Diagnostic Ultrasound System Installed Product 105238848 - US723B0826
Priority
High
Origin
Email
Reason
New Case
Contact
Kristen Ketofsky
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338084 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Jan 15, 2026 • Closed: Feb 16, 2026
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 18.9 days stuck in "Scheduled"
⏱️
Total Delay 21.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Release
2.0d
Scheduled
18.9d / 2.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
1.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever received email from Kristen Ketofsky <kristen.ketofsky@univrad.com> asking for Feb 16th at 11 replied confirming.

01/21/2026 Cever received email from kristen.ketofsky@univrad.com asking for service the week of Feb 16th replied with Feb 16th at 10 a.m. date.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System Installed Product 105238848 - US723B0826
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Jan 15, 12:58 PM
Case Number: 00559455
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 15, 1:53 PM
Work Order: WO-01338084
Type: Preventive Maintenance
Priority: PC
⏳ 4.0 business days
✅
Status: Ready for Release by Deon Malloy Jan 20, 8:54 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 19h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 21, 11:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-16T16:00:00.000+0000
🚨 19.0 business days
⏱️
5x Labor Added Feb 16, 4:43 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.75, 89, 92
✔️
Status: Completed by Jason Yenser Feb 16, 4:57 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 26d 5h, 0m
⏳ 2.9 business days
⏱️
Labor Added Feb 18, 2:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 2:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Entered
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 18.9 business days (threshold: 2.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00559455
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 16, 11:00 AM
Created
Jan 15, 1:53 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03107588 Labor Open 2 $0.00 Feb 16, 4:43 PM
WL-03107589 Labor Open 1.75 $275.00 Feb 16, 4:43 PM
WL-03107590 Labor Open 2 $0.00 Feb 16, 4:43 PM
WL-03107591 Travel Open 89 $0.00 Feb 16, 4:43 PM
WL-03107592 Travel Open 92 $0.00 Feb 16, 4:43 PM
WL-03110564 Labor Open 0.016666666666667 $38.00 Feb 18, 2:45 PM

Details