Work Order 360 View

🔒 Internal CSA Notes

Repair on WO-1350912.

3/20/26 RBerry- Chattered: @Nicole Floyd​ I see this WO was escalated to you and placed on hold due to contact issues on 1/20/26. It has since been moved from on hold to serviced—can you confirm if this should be canceled? It appears the technician completed the repair under WO-01350912 on 2/16/26. The tech noted this was not a TS issue and that a PC replacement may be needed in the future.

If we move forward with canceling this WO, should WO-01332549 (PM) be reopened? @Bradley Knudson​ 

1/20/26 AJinerson - Customer has been non-responsive. This is a non-retail site. Attempted to call each number three times with no answer/call back. Clearing tech name to escalate to ASM due to customer contact - non-responsive.

1/20/26 AJinerson - Called Tammy at 561-992-1261 again, needing to confirm tech visit as this is a non-retail site. No answer and left 3rd VM regarding scheduling. 

1/20/26 AJinerson - Called Tammy at 561-992-1261 again, needing to confirm tech visit as this is a non-retail site. No answer and left 3rd VM regarding scheduling. 

1/20/26 AJinerson - Called 561-992-1688 (POC Valerie Carter) to follow up and confirm scheduling tech visit. Went straight to busy tone. 

1/19/26 AJinerson - Called Tammy to follow up and schedule tech visit. Currently have this scheduled for Weds. 1/21 but need to confirm w/ non-retail customer. Left 2nd VM regarding this. 

1/16/26 AJinerson - Called Tammy at 561-992-1261 and left VM regarding looking to schedule tech visit for Weds. 1/21 needing to confirm. 

1/16/26 AJinerson - Called 1561-688-9944 per logged calls from Dispatch. Received message "you have received a nonworking number, please check number and try again"

1/16/26 AJinerson - Called Valerie Carter at 561-992-1688 to schedule tech visit. No answer, went straight to busy tone. 

Placing WO into scheduled status to ensure parts ship out in timely manner.

1/15/2026jsells

Valerie Carter 561-992-1688 ( if you call on Friday )

spoke with Tammy, the higi is displaying no sync, LED working, no key 

1/15/2026jsells

left a voicemail for the contact the higi is showing offline and I was calling to check status of higi kiosk 

🔧 Work Performed

WO-01350912

🔍 Technician Findings

the technician completed the repair under WO-01350912 on 2/16/26. The tech noted this was not a TS issue and that a PC replacement may be needed in the future.

⚠️ Problem Description

"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.) Tech must investigate issue before replacing Parts. Parts will be replaced at the discretion of L2. If unable to resolve with original parts installed, please follow below steps. Tech will be sent a PC for replacement. Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts. Tech will be sent Key to Kiosk **Location does not have a key, order a key and leave in the pharmacy when service is completed** Special Instructions: Please restore network connectivity and confirm full functionality. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call. TUse this password to access the kiosk: 2L*#EQT! If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** this station has not contacted the server in over 24 hours. If it does not contact the server in 8 calendar days, it will be removed from the station locator. Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf

📄 Description

Merge KMY Kiosk

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Mar 20, 2026 5:25pm

@Rhea Berry​ Rhea please look into this work order. In the work performed notes it states the work was completed on WO-01350912. Should this worked be canceled or closed?