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WO-01338141 ↗ ServiceMax

YesCare • Inspection • PSM

📍 Yescare -Saint Clair 90740 — 1170 Michigan Ave, Port Huron MI, 48060

Jan 15, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 34 biz days
🕐 Clock stopped: Tech Off Site (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 16 → Feb 17, 2026
20 business days (counted)
Running total: 21 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 6, 2026
13 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 15, 2026 Tech Off Site: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Feb 17 Assigned ▶ Running 20 21
Feb 17 → Mar 6 Scheduled ▶ Running 13 34
Mar 6 → Mar 6 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 35.7d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.7 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Feb 27, 2026 Completed: Mar 6, 2026 (6 days late)
📅
34.4 days Total Age
⏱️
20.2d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552320
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 32 https://www.ebiotrack.com/inspection.php?iid=31971
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Godziebiewski
Owner
Kimberly Hardison
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01338141 (current) Invoiced
Inspection • Jon Kuehl
Created: Jan 15, 2026 • Closed: Mar 6, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 20.2 days stuck in "Assigned"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
20.2d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-17-26 JK Left a message for Jessica to schedule visit.

Customer requested 3-6-26 due to the last week of February they are having an audit done.

🔧 Work Performed
Performed annual inspection of equipment.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 32 https://www.ebiotrack.com/inspection.php?iid=31971

Timeline

📞
Case Linked Dec 17, 6:00 AM
Case Number: 00552320
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
🚨 20.0 business days
📋
▶
2 Work Order Created Jan 15, 3:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 5:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 1h
🚨 20.8 business days
🗓️
▶
2 Status: Scheduled Feb 17, 9:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-03-06T14:00:00.000+0000
🚨 14.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Mar 6, 8:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 23h
🚗
Status: Tech Off Site by Jonathan Kuehl Mar 6, 1:46 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 47m
✔️
Status: Completed by Jonathan Kuehl Mar 6, 4:59 PM
From: Tech Off Site
To: Completed
Duration in Previous: 3h 13m
⏱️
▶
2 5x Labor Added Mar 6, 5:05 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.9 business days
📄
▶
3 Status: Ready to Bill Mar 10, 3:41 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-256097
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Assigned
Duration: 20.2 business days (threshold: 4.0 business hours)
Exceeded by 19.7 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00552320
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Mar 6, 9:00 AM
Created
Jan 15, 3:31 PM
Invoice #
SM-256097

Work Details (5)

Name Type Status Qty Amount Date
WL-03134285 Labor Open 2.5666666666667 $0.00 Mar 6, 5:05 PM
WL-03134286 Labor Open 4.8 $1,584.20 Mar 6, 5:05 PM
WL-03134287 Labor Open 2.8333333333333 $0.00 Mar 6, 5:05 PM
WL-03134288 Travel Open 179 - Mar 6, 5:05 PM
WL-03134289 Travel Open 179 - Mar 6, 5:05 PM

Details