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← WO Overview

WO-01338155 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Allied 100 LLC — 1800 US Highway 51 N, Woodruff WI, 54568

Jan 15, 2026 → Mar 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (8 biz days early)
Active: 2 biz days
Paused: 40 biz days
🕐 Clock stopped: Canceled (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 2 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Mar 18, 2026
40 business days (not counted)
▶ Clock Running
Status: On Hold
Mar 18 → Mar 18, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 15, 2026 Canceled: Mar 18, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 20 Created ▶ Running 2 2
Jan 20 → Mar 18 Ready for Release ⏸ Paused 40 —
Mar 18 → Mar 18 On Hold ▶ Running 0 2
Dispatch 2.4d
Holding 41.0d (excluded)
✓ SLA Met
Dispatch
2.4 days
Over SLA
Holding (excluded from total)
41.0 days
Created: Jan 15, 2026 Due: Mar 30, 2026 Completed: Mar 18, 2026 (12 days early)
📅
42.4 days Total Age
⏱️
41.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559544
URGENT Philips WO Request
Closed
Annual PM 2026
Priority
High
Origin
Email
Reason
New Case
Contact
Raymon Hemes
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338155 (current) Canceled
Preventive Maintenance
Created: Jan 15, 2026
On Track
Canceled • 213 days old
🚨
Primary Delay 41.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.4d / 0.5d SLA
Ready for Release
41.0d
On Hold
0.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2026 DMalloy - Per the updates in PWO - Per Carlos Maldonado, Quest Bench to handle this location in WI - Reached out to management to determine if the EWO can be canceled. 


01/20/2026 DMalloy - Mandy checking to see if this is to be completed by EMSAR or another modality due to it being outside of Region 4. 

⚠️ Problem Description
Annual PM 2026
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Jan 15, 3:40 PM
Case Number: 00559544
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 15, 4:07 PM
Work Order: WO-01338155
Type: Preventive Maintenance
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Deon Malloy Jan 20, 8:52 AM
From: Entered
To: Ready for Release
Duration in Previous: 4d 16h
🚨 41.0 business days
⏸️
Status: On Hold by Deon Malloy Mar 18, 10:14 AM
From: Ready for Release
To: On Hold
Duration in Previous: 57d 0h
🚫
Status: Canceled by Mandy Newman Mar 18, 10:30 AM
From: On Hold
To: Canceled
Duration in Previous: 15m

Bottlenecks

Entered
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00559544
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 15, 4:07 PM
Invoice #
N/A

Details