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WO-01338160 ↗ ServiceMax

Cascade Vet Clinics • Asset Tagging • PSM

📍 Cascade Vet Clinic - Wenatchee — 1201 Walla Walla Ave, Wenatchee WA, 98801

Jan 15, 2026 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (1 biz days late)
Active: 12 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 27, 2026
6 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 2, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 12 of ? biz days used
Created: Jan 15, 2026 Completed: Feb 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Jan 27 Assigned ▶ Running 6 7
Jan 27 → Feb 2 Scheduled ▶ Running 4 11
Feb 2 → Feb 3 Tech On Site ▶ Running 1 12
Dispatch 0.0d
Coordinators 13.2d
Field Work 2.4d
Billing 18.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
13.2 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
18.2 days
Over SLA
Created: Jan 15, 2026 Due: Feb 16, 2026 Completed: Feb 3, 2026 (13 days early)
📅
12.3 days Total Age
⏱️
18.2d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
29.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559404
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32497
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Garcia
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338160 (current) Invoiced
Asset Tagging • Tim Holman
Created: Jan 15, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 18.2 days stuck in "Ready to Bill"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
18.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-27 Mburris email from POC Tim G 2-2 10am

1-26 Mburris email sent to POC

1-26 Mburris called site and LM on Vmail POC has 3 sites

🔧 Work Performed
tag 151 assets
🔍 Technician Findings
asset taggin
⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32497

Timeline

📞
Case Linked Jan 15, 11:46 AM
Case Number: 00559404
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 4:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Jan 16, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 5m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 10:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-02T18:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 2, 12:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 1h
⏱️
5x Labor Added Feb 2, 8:02 PM
Type: Labor, Travel
Status: Open
Qty: 3, 8.5, 1, 145, 22
💵
▶
3 Expenses Added Feb 2, 10:56 PM
Expenses Added → Status: Completed → Expenses Added
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 10h 56m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Tim Holman Feb 3, 12:14 PM
From: Completed
To: Closed
Duration in Previous: 13h 17m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 5:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 5h
🚨 18.8 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 26d 20h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 18.2 business days (threshold: 1.0 business days)
Exceeded by 17.2 business days

🔗 Related Artifacts

📞
Case 00559404
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 2, 1:00 PM
Created
Jan 15, 4:30 PM
Invoice #
SM-255587

Work Details (7)

Name Type Status Qty Amount Date
WL-03088743 Labor Open 3 $0.00 Feb 2, 8:02 PM
WL-03088744 Labor Open 8.5 $1,796.90 Feb 2, 8:02 PM
WL-03088745 Labor Open 1 $0.00 Feb 2, 8:02 PM
WL-03088746 Travel Open 145 $275.00 Feb 2, 8:02 PM
WL-03088747 Travel Open 22 $0.00 Feb 2, 8:02 PM
WL-03088985 Expenses Open 1 $0.00 Feb 2, 10:56 PM
WL-03088986 Expenses Open 1 $0.00 Feb 2, 11:00 PM

Details