Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338163 ↗ ServiceMax

Cascade Vet Clinics • Asset Tagging • PSM

📍 Cascade Vet Clinic - East Wenatchee — 101 4th St SE, East Wenatchee WA, 98802

Jan 15, 2026 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (3 biz days late)
Active: 14 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 27, 2026
6 business days (counted)
Running total: 7 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 4, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 14 of ? biz days used
Created: Jan 15, 2026 Completed: Feb 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Jan 27 Assigned ▶ Running 6 7
Jan 27 → Feb 4 Scheduled ▶ Running 6 13
Feb 4 → Feb 5 Tech On Site ▶ Running 1 14
Dispatch 0.0d
Coordinators 15.2d
Field Work 1.0d
Billing 17.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
15.2 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
17.0 days
Over SLA
Created: Jan 15, 2026 Due: Feb 16, 2026 Completed: Feb 5, 2026 (11 days early)
📅
13.4 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
29.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00559406
eBiotrack - New Inspection Created
Closed
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32499
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Garcia
Owner
Kimberly Hardison
Created
Jan 15, 2026
Work Orders from this Case (1)
WO-01338163 (current) Invoiced
Asset Tagging • Tim Holman
Created: Jan 15, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 29.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-26 Mburris email from POC Tim G for all 3 of his WO's

1-26 Mburris email sent to POC

1-26 Mburris called site and LM on Vmail POC has 3 sites

🔧 Work Performed
tagged 81 pieces
🔍 Technician Findings
asset tagging
⚠️ Problem Description
Asset Tagging https://www.ebiotrack.com/inspection.php?iid=32499

Timeline

📞
Case Linked Jan 15, 11:46 AM
Case Number: 00559406
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jan 15, 4:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 16, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 59m
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 27, 10:18 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-04T18:00:00.000+0000
⚠️ 6.0 business days
💵
Expenses Added Feb 3, 7:56 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Tim Holman Feb 4, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
▶
2 5x Labor Added Feb 4, 7:29 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 20m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00559406
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Asset Tagging
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 4, 1:00 PM
Created
Jan 15, 4:41 PM
Invoice #
SM-255587

Work Details (6)

Name Type Status Qty Amount Date
WL-03089097 Expenses Open 1 $0.00 Feb 3, 7:56 AM
WL-03092082 Labor Open 1 $0.00 Feb 4, 7:29 PM
WL-03092083 Labor Open 5 $1,176.00 Feb 4, 7:29 PM
WL-03092084 Labor Open 3.5 $0.00 Feb 4, 7:29 PM
WL-03092085 Travel Open 2 $110.00 Feb 4, 7:29 PM
WL-03092086 Travel Open 145 $0.00 Feb 4, 7:29 PM

Details