Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Collier County Domestic Animal Services — 7610 Davis Blvd, Naples FL, 34104-5311
Jan 16, 2026 → Mar 6, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jan 16 → Jan 16 | Created | ▶ Running | 0 | 0 / 4 |
| Jan 16 → Jan 16 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 16 → Jan 16 | Assigned | ▶ Running | 0 | 0 / 4 |
| Jan 16 → Jan 27 | Awaiting Parts - Customer | ⏸ Paused | 6 | — |
| Jan 27 → Jan 27 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Jan 27 → Jan 28 | Assigned | ▶ Running | 1 | 1 / 4 |
| Jan 28 → Feb 2 | Scheduled | ▶ Running | 3 | 4 / 4 |
| Feb 2 → Feb 2 | Tech On Site | ▶ Running | 0 | 4 / 4 |
| Feb 2 → Feb 2 | Tech Off Site | ▶ Running | 0 | 4 / 4 |
| Feb 2 → Feb 2 | Entered | ▶ Running | 0 | 4 / 4 |
| Feb 2 → Feb 2 | Ready for Scheduling | ▶ Running | 0 | 4 / 4 |
| Feb 2 → Feb 2 | Assigned | ▶ Running | 0 | 4 / 4 |
| Feb 2 → Feb 5 | Scheduled | ▶ Running | 3 | 7 / 4 |
| Feb 5 → Feb 5 | Tech On Site | ▶ Running | 0 | 7 / 4 |
| Feb 5 → Feb 6 | Completed | ▶ Running | 1 | 8 / 4 |
| Feb 6 → Feb 6 | Incomplete | ▶ Running | 0 | 8 / 4 |
| Feb 6 → Feb 11 | Awaiting Parts - Customer | ⏸ Paused | 3 | — |
| Feb 11 → Feb 20 | Reschedule | ▶ Running | 6 | 14 / 4 |
| Feb 20 → Feb 20 | Entered | ▶ Running | 0 | 14 / 4 |
| Feb 20 → Feb 20 | Ready for Scheduling | ▶ Running | 0 | 14 / 4 |
| Feb 20 → Feb 20 | Assigned | ▶ Running | 0 | 14 / 4 |
| Feb 20 → Feb 27 | Awaiting Parts - Customer | ⏸ Paused | 5 | — |
| Feb 27 → Mar 2 | Ready for Scheduling | ▶ Running | 1 | 15 / 4 |
| Mar 2 → Mar 2 | Assigned | ▶ Running | 0 | 15 / 4 |
| Mar 2 → Mar 2 | Ready for Scheduling | ▶ Running | 0 | 15 / 4 |
| Mar 2 → Mar 2 | Assigned | ▶ Running | 0 | 15 / 4 |
| Mar 2 → Mar 6 | Scheduled | ▶ Running | 4 | 19 / 4 |
| Mar 6 → Mar 6 | Tech On Site | ▶ Running | 0 | 19 / 4 |
| Mar 6 → Mar 6 | Tech Off Site | ▶ Running | 0 | 19 / 4 |
| Mar 6 → Mar 6 | Completed | ▶ Running | 0 | 19 / 4 |
3/13/2026jsells
Ship To Name: Collier County Animal Services Ship To Address: 7610 Davis Blvd Ship To City/State: Naples, FL 34104-5311 Waybill (Tracking #): 1ZE444250170220310 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 12-MAR-2026 LINE NO: 1.1 QTY: 1 ITEM: 400-3041-01 SERIAL #: DESCRIPTION: POWER CABLE ASSY3/10/2026 Nsuarez SRA missing for date of service 02/02/2026.
3/10/26 AJinerson - Received call from Midmark regarding SR 1518818 - stating tech was on-site Friday, 3/6 but didn't have a powercord, tech spoke with tech sup while on-site and mentioned getting a power cord overnighted to take care of this, customer calling for update on tracking and tracking number. *Please call Gerilynn back with this information 12392526948*
3/2/26 lcoornod
Ttech following up with Midmark.
3/2/26 AJinerson - Called and spoke with Gerilynn and confirmed tech visit for Friday, 3/6 with eta between 9am-11am.
POC onsite: Gerilynn Waterbury
Arrival Instructions: Upon arrival, tech can either honk their horn or if front gate is unlocked, they may open the gate themselves and go to front entrance.
Site has the Heating Kit parts on site already, and Hydraulic Column will be delivered tomorrow 3/3.
Please confirm with staff on-site that this is for the Hydraulic Column Surgery Table.
3/2/26 AJinerson - Parts ETA to site 3/3
2/27/2026jsells
Ship To Name: Collier County Animal Services Ship To Address: 7610 Davis Blvd Ship To City/State: Naples, FL 34104-5311 Waybill (Tracking #): 1ZE444250371790404 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 27-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 300-3041-33 SERIAL #: DESCRIPTION: HYDRAULIC COLUMN WITH HEAT2/20/26 AJinerson - Received email back from Midmark stating:
"Customer approved the ordering of part number(s) 300-3041-33 for this dispatch. We will ship the part(s) to the end-user on Sales Order 756910 via UPS Ground."
2/18/26 AJinerson - Received email back from Midmark stating they have now sent a revised estimate to customer for this.
2/18/26 AJinerson - Gerilynn called and informed me that she spoke with someone this morning and they are just waiting on a quote to be sent over to them. She wanted to make sure we were aware on our side as well, I gave her Midmark's direct contact information along with her SR number to reference if she needed to follow up on her end as well.
2/17/2026 Sramen - MFranks sent midmark an email with the info they requested. I've pushed the due date out 7 days on this and logged the email.
2/17/26 AJinerson - Discussed w/ tech sup who is looking into this and will assist w/ response providing labor hours/time for quote.
2/17/26 AJinerson - Received email back from Jodi w/ Midmark:
" Can you please provide the number of trips and labor hours (for this trip and additional trip) so we can send a revised estimate to the customer?
Once we receive that information, we will give the customer 5–7 business days to respond. If we do not hear back within that timeframe, we will have let you know. "
2/16/26 AJinerson - Sent follow up email to Midmark on how they would like us to proceed since customer is non-responsive on how they would like to proceed with service.
2/16/26 AJinerson - Called Gerilynn back and left another VM asking how they would like to proceed.
2/13/26 AJinerson - FSE reached out to customer and left VM, but has not heard back yet on a response on how they would like to proceed either.
2/12/26 AJinerson - Sent email to POC Gerilynn asking how they would like to proceed; if they want to move forward w/ parts, or not.
2/12/26 AJinerson - Called customer to see if they want to proceed with ordering parts. Left VM for Gerilynn on this to please call us back on how they would like to proceed.
2/11/26 AJinerson - Received email back from Midmark stating to have tech reach back out to customer to see if they want to proceed with service/ordering the part, then have tech contact Midmark Tech Support to inform them on how to proceed. Sent chatter to tech/team on this.
2/10/26 AJinerson - Sent email to Midmark Dispatch asking how they would like us to proceed with WO or if customer has approved parts order.
2/5 KWeiss, W/O is a Midmark dispatch, parts supplied by Midmark. Nothing for L2 to quote or order. Placing w/o in awaiting parts-customer.
2/2/26 AJinerson - Called Gerilynn back and confirmed we do not have tech in area still today. Confirmed rescheduling tech visit for Thurs. 2/5 with arrival between 10am-12pm.
POC onsite: Gerilynn Waterbury
(239) 252-6948
Arrival instructions: Please have tech call Gerilynn upon arrival to check in. This unit is located in the Sallyport. The table is out of use and will be available for service.
**This is rescheduled past the SLA. Tech went onsite for scheduled service on 2/2 but customer told them the table was in use and not available for repairment. Needing to reschedule**
2/2/26 AJinerson - Called site to reschedule tech visit. Spoke with Gerilynn regarding rescheduling. Gerilynn thought the tech already serviced this, I let her know when tech got onsite the staff told him the table was in use until after 2:30pm today and this would need to be rescheduled. Gerilynn said there was miscommunication with their staff, they didn't know the table was available, asking if tech can still come back today.
2/2/26 AJinerson - FSE called to let me know he arrived on site at 12PM as scheduled, but was informed by staff that the table is in use until after 230PM and that this will need to be rescheduled for when table is available. Tech will be out of area the rest of this week, checking w/ tech sup to see who we could have cover asap.
1/30/26 AJinerson - Called Gerilynn and let her know that arrival on Mon. 2/2 would be closer to between 11am-12pm now that we had to rearrange a few things. She Ok'd that, no problem.
01/28/2026 SRobinson - Due date updatedto match tracking. Arrival 01/29. 1ZE444250370360808
1/28/26 AJinerson - Called and spoke with Gerilynn and confirmed scheduling tech visit for Monday, 2/2 12pm-2pm.
Arrival instructions: None, parts will be onsite w/ Dr.
1/28/26 AJinerson - Parts ETA 1/29 by end of day
1/27/26 AJinerson - Received tracking but no ETA yet as of 1:30PM EST.
1/27 KHardison: No ETA. Updated due date.
Ship To Name: Collier County Animal Services Ship To Address: 7610 Davis Blvd Ship To City/State: Naples, FL 34104-5311 Waybill (Tracking #): 1ZE444250372179841 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 202-0005-00 SERIAL #: DESCRIPTION: HEAT CONTROL REPLACEMENT KIT1/16/26 AJinerson - Parts shipping out, no tracking info yet.
Discussed w/ tech SUP on scheduling call, local tech is out of area week of 1/19 - 1/23, we will have to have Zone 2-3 tech cover this out of Miami area per availability next week.
1/16/26 SReich - Spoke to Gerilynn, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03087983 | Travel | Open | 26 | $110.00 | Feb 2, 12:15 PM |
| WL-03087986 | Labor | Open | 0.16666666666667 | $27.50 | Feb 2, 12:17 PM |
| WL-03087987 | Labor | Open | 0.66666666666667 | $0.00 | Feb 2, 12:17 PM |
| WL-03094132 | Labor | Open | 1 | $110.00 | Feb 5, 6:58 PM |
| WL-03094133 | Travel | Open | 100 | $110.00 | Feb 5, 6:58 PM |
| WL-03094134 | Labor | Open | 1.5 | $0.00 | Feb 5, 6:58 PM |
| WL-03133551 | Travel | Open | 49 | $110.00 | Mar 6, 1:18 PM |
| WL-03133552 | Labor | Open | 1.6 | $0.00 | Mar 6, 1:18 PM |
| WL-03133553 | Labor | Open | 2.4666666666667 | $275.00 | Mar 6, 1:18 PM |