Q-00032061
WO-01314355 is open for this service. Once quote is approved, please attached to open WO for additional parts to be ordered.
SN 120740780
bottom bar the battery housing attaches to on the foot end is bent and needs to be replaced.
Parts needed
1ea 6500-002-050,
2ea 0008-087-000,
4ea 0004-660-000
2/10 MOwens Kari called back and the repair/PM visit is scheduled for 2/18-2/19 per her request.
2/10 MOwens Called to speak to Kari Calhoun. Left a vm for her to call back to schedule the repair visit.
2/6/26 RBerry- Updated due date based on parts.
🔧Work Performed
Hose replaced
Bar replaced
Unit in good working condition
Unit returned to service
🔍Technician Findings
Unit located
Bent bracket
Hydraulic leak
⚠️Problem Description
Q-00032061
WO-01314355 is open for this service. Once quote is approved, please attached to open WO for additional parts to be ordered.
SN 120740780
bottom bar the battery housing attaches to on the foot end is bent and needs to be replaced.
Parts needed
1ea 6500-002-050,
2ea 0008-087-000,
4ea 0004-660-000 https://www.ebiotrack.com/workorder.php?wo=70968
📄Description
Stryker 6506 Power-PRO XT Power Cot
📞
Call
Completed Feb 10, 2026
2/10 MOwens Called to speak to Kari Calhoun. Left a vm for her to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: kcalhoun@reliancemt365.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338230Location: Reliance Medical Transport - Challedon Dr. (ID: 24085)Address: 5261 Challedon Dr. Virginia Beach, VA 23462Device: 6506 Power-PRO XT 120740780Problem Description: Q-
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 23, 2026
To: kcalhoun@reliancemt365.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338230Location: Reliance Medical Transport - Challedon Dr. (ID: 24085)Address: 5261 Challedon Dr. Virginia Beach, VA 23462Device: 6506 Power-PRO XT 120740780Problem Description: Q-
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 16, 2026
To: kcalhoun@reliancemt365.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338230Location: Reliance Medical Transport - Challedon Dr. (ID: 24085)Address: 5261 Challedon Dr. Virginia Beach, VA 23462Device: 6506 Power-PRO XT 120740780Problem Description: Q-
📧
Email: FW: picture
Completed Jan 13, 2026
From: mowens@emsar.com
Additional To: techsupport@emsar.com
CC: sales@emsar.com; todd.fogiel@emsar.com; matthew.bateman@emsar.com
BCC:
Attachment:
Subject: FW: picture
Body: Tech Support/ Sales
Kari at Reliance sent me this pic on SN 120740780. We already have an open WO 1314355 for this cot. She said the bottom bar the battery housing attaches to on the foot end is bent and needs to be replaced. Please create a separate quote for this WO for the new parts needed.
Thanks
Meliss
Feb 23, 2026 3:10pm
@Todd Fogiel @Melissa Owens @Matthew Bateman Hello, this is work order is on the needs follow-up report, and the follow-up notes show "na", please confirm if a follow-up is needed for this work order
Na
Timeline
📞
Case Linked Jan 13, 11:38 AM
Case Number:00558517
Subject:FW: picture
Status:Closed
⏳4.0 business days
📋
▶
2
Work Order Created Jan 16, 10:24 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Jan 16, 10:35 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:10m
⏳4.0 business days
🔩
3x Parts Added Jan 22, 2:46 PM
Type:Parts
Status:Open
Qty:2, 4
🚨11.0 business days
📅
Status: Ready for Scheduling by Audrey TharpFeb 5, 11:27 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:20d 0h
👷
▶
2
Technician Assigned Feb 5, 3:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 50m
🔩
4x Parts Added Feb 5, 3:29 PM
Type:Parts, Expenses
Status:Open
Qty:1, 2, 4
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 10, 2:59 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-18T17:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Todd FogielFeb 18, 2:06 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 23h
⏱️
2x Labor Added Feb 18, 7:24 PM
Type:Labor, Travel
Status:Open
Qty:5.25, 290
🚗
Status: Tech Off Site by Todd FogielFeb 18, 7:29 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 23m
⏱️
2x Labor Added Feb 18, 7:41 PM
Type:Labor, Parts
Status:Open
Qty:1.5
⏳1.5 business days
🔄
Status: Reschedule by Todd FogielFeb 19, 10:43 PM
From:Tech Off Site
To:Reschedule
Duration in Previous:1d 3h
⏳1.2 business days
✔️
Status: Completed by Todd FogielFeb 21, 12:22 AM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 1h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 26, 9:22 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨92.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number:SM-254935
Bottlenecks
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)