Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338237 ↗ ServiceMax

HIGI LLC • Cross-Training • PC

📍 Scott Yelverton Trunk Stock — 13331 Canadian Parke, San Antonio TX, 78254

Jan 16, 2026 → Feb 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (19 biz days late)
Active: 28 biz days
🕐 Clock stopped: Canceled (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 27, 2026
28 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 16, 2026 Canceled: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0
Jan 16 → Jan 16 Assigned ▶ Running 0 0
Jan 16 → Feb 27 Scheduled ▶ Running 28 28
Dispatch 0.0d
Coordinators 29.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
29.0 days
Over SLA
Created: Jan 16, 2026 Due: Jan 31, 2026 Completed: Feb 27, 2026 (26 days late)
📅
29.0 days Total Age
⏱️
29.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
27.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559427
New Training Request
Closed
1x OJT work order Ending 1/31/2026 Course: Higi/Kiosk Curriculum Technician: Scott Yelverton Start Date: 2026-01-16 Mentor: Notes:
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Jan 15, 2026
Work Orders from this Case (2)
WO-01338237 (current) Canceled
Cross-Training • Scott E Yelverton
Created: Jan 16, 2026
WO-01338238 Canceled
Cross-Training • Scott E Yelverton
Created: Jan 16, 2026
Behind Schedule - Needs Attention
Canceled • 212 days old
🚨
Primary Delay 29.0 days stuck in "Scheduled"
⏱️
Total Delay 27.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
29.0d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
1x OJT work order Ending 1/31/2026 Course: Higi/Kiosk Curriculum Technician: Scott Yelverton Start Date: 2026-01-16 Mentor: Notes:

Timeline

📞
Case Linked Jan 15, 12:24 PM
Case Number: 00559427
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Jan 16, 10:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 16, 11:07 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T15:00:00.000+0000
🚨 29.0 business days
🚫
Status: Canceled by David Carvalho Feb 27, 2:29 PM
From: Scheduled
To: Canceled
Duration in Previous: 42d 3h

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days

🔗 Related Artifacts

📞
Case 00559427
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Scott E Yelverton
Scheduled
N/A
Created
Jan 16, 10:55 AM
Invoice #
N/A

Details