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WO-01338241 ↗ ServiceMax

VMG Orange Veterinary Clinic LLC • Virtual Tech - Field Repair • P3

📍 VMG Orange Veterinary Clinic LLC — 3691 Lake Alfred Rd, Winter Haven FL, 33881

Jan 16, 2026 → Jul 21, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (109 biz days late)
Active: 112 biz days
Paused: 15 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jul 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 9, 2026
15 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 4 of 3 biz days used
108d
▶ Clock Running
Status: On Hold
Feb 13 → Jul 21, 2026
108 business days (counted)
Running total: 112 of 3 biz days used
Created: Jan 16, 2026 Canceled: Jul 21, 2026
Business Days Used 112 / 3
0 3d budget +109d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 3
Jan 16 → Feb 9 Awaiting Parts ⏸ Paused 15
Feb 9 → Feb 10 Reschedule ▶ Running 1 1 / 3
Feb 10 → Feb 13 Ready for Scheduling ▶ Running 3 4 / 3
Feb 13 → Jul 21 On Hold ▶ Running 108 112 / 3
Dispatch 0.0d
Material Management 16.0d
Holding 109.0d (excluded)
Coordinators 5.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.0 days
Over SLA
Holding (excluded from total)
109.0 days
Coordinators
5.3 days
Over SLA
Created: Jan 16, 2026 Due: Feb 12, 2026 Completed: Jul 21, 2026 (158 days late)
📅
128.0 days Total Age
⏱️
109.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
15.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559715
L2 review
Closed
autoclave Tuttnauer - 2340M sn-19081039 smell of burning, whistle sound, water inside is bubbling
Priority
High
Origin
Phone
Reason
New Case
Contact
Cynthia Orange
Owner
Virtual Tech
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338241 (current) Canceled
Virtual Tech - Field Repair
Created: Jan 16, 2026
Behind Schedule - Needs Attention
Canceled • 212 days old
🚨
Primary Delay 109.0 days stuck in "On Hold"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
1.7d / 2.0d SLA
Ready for Scheduling
3.6d / 1.0d SLA
On Hold
109.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 KFricke - The customer, Cynthia Orange, responded saying, "The technician used those parts when he serviced the autoclave. So they were used.". I moved this from canceled to submitted so I can process shipment and move the part order to closed.

02/13/2026 DNakoff - Once part order is cancelled, we can cancel this duplicate work order.

2/12/26 AJinerson - Per chatter w/ ASM, we cannot cancel due to the parts order. Chatter to FSE to see if they took the 2nd parts order while on-site to see how to proceed.

2/11/26 AJinerson - This WO may be a duplicate of WO-01338233.

Both are for the same Unit/SN. Both have a parts order for a PM kit.

Tech was already on-site for WO-01338233 and completed service on 2/3/2026 with no follow up notes needed.

Chatter to VT/ASM to confirm if this is a duplicate WO.


WO-01338233 - was created on 1/16, tech serviced on 2/3 with PM kit.

WO-01338241 - was also created on 1/16, but not released until 2/9.



2/11/26 AJinerson - WO went into "reschedule" status on 2/9, but parts are showing they were delivered on-site on 1/26.


⚠️ Problem Description
autoclave Tuttnauer - 2340M sn-19081039 smell of burning, whistle sound, water inside is bubbling https://www.ebiotrack.com/workorder.php?wo=70971

Timeline

📞
Case Linked Jan 16, 9:58 AM
Case Number: 00559715
Subject: L2 review
Status: Closed
📋
Work Order Created Jan 16, 11:02 AM
Work Order: WO-01338241
Type: Virtual Tech - Field Repair
Priority: P3
📦
2 Parts Requested Jan 16, 11:08 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 6m
🚨 16.0 business days
🔩
2 2x Parts Added Feb 9, 1:32 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 24d 2h
2.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Feb 10, 2:14 PM
From: Reschedule
To: Ready for Scheduling
Duration in Previous: 1d 0h
4.0 business days
⏸️
Status: On Hold by Dylan Nakoff Feb 13, 8:16 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2d 18h
🚨 109.0 business days
🚫
Status: Canceled by Lauren Oberg Jul 21, 11:59 AM
From: On Hold
To: Canceled
Duration in Previous: 158d 2h

Bottlenecks

Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

📞
Case 00559715
Closed
📦
Parts Order 00088463
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 16, 11:02 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03097736 Parts Open 1 - Feb 9, 1:32 PM
WL-03097737 Expenses Open 1 - Feb 9, 1:32 PM

Details