2/16/26- EColon- WO continues and is completed on WO-01339355
2/11 MOwens Stacy replied back to the email to confirm scheduling for Mon. 2/16
2/11/26 RBerry- Updated due date based on parts. Parts delivered to site on 1/22/26 but WO was not released to ASC until 2/9/26.
2/10 MOwens Called to speak to Stacy. Left a vm for her to call back to schedule the repair visit.
01/20/2026 EMartin
Order No: 749871
Customer PO No: PO015908
Customer: EMSAR Inc
Ship To Name: ADCS - 443 - West Columbia
Ship To Address: 3574 Sunset Blvd
Ship To City/State: West Columbia, SC 29169
Waybill (Tracking #): 1ZE444250370772748
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 20-JAN-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-0639-00 SERIAL #: DESCRIPTION: TOP CAP ASSY (24 VOLT)
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧Work Performed
2/16/26- EColon- Repair was completed on WO-01339355
1/16/26- EColon- Customer said room 15 light asset #6333957 keeps flickering. Called in WO to dispatch department. Turned on light switch using wall switch and light illuminated. Flipped switch on unit and light switch would not turn back on. Bulb has build up on terminals. Checked bulb socket voltage and socket reading 25v. However voltage was inconsistent and changed as probes moved around terminal. Build up may also be in bulb socket causing disconnection. After cleaning build up, light was able to illuminate again. Checked to see if there was a short by moving light arm around but unit did not shut off. Called midmark tech support, tech suggested a new bulb socket. Virtual tech support already added parts order after calling in WO to dispatch. Will need to return when part arrives
🔍Technician Findings
Customer said room 15 light asset #6333957 keeps flickering. Called in WO to dispatch department.
⚠️Problem Description
Model: Midmark - 355
Model Type: Exam Light
Asset ID: 6333957
Serial #: V363005
Light keeps flickering on and off https://www.ebiotrack.com/workorder.php?wo=70972
From: Stacy.Meissner@adcsclinics.com
To: mowens@emsar.com
Sounds good.
Stacy Meissner Location #0443 3574 Sunset Blvd.West Columbia, S.C. 29169803-796-2500 Office 803-446-9375 Cell From: Melissa Owens <mowens@emsar.com>Sent: Wednesday, February 11, 2026 12:06 PMTo: Stacy Meissner <Stacy.Meissner@adcsclinics.com>Subject: ADCS West Columbia Light Repair Stacy Can we reschedule the light repair visit for Mon. 2/16 with arrival at 9am? Melissa Owens Account Service Coordinator East Distri
📞
Call
Completed Feb 10, 2026
2/10 MOwens Called to speak to Stacy. Left a vm for her to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 6, 2026
To: stacy.meissner@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338246Location: ADCS - 443 - West ColumbiaAddress: 3574 Sunset Blvd West Columbia, SC 29169Device: Problem Description: Model: Midmark - 355
Model Type: Exam Light
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 30, 2026
To: stacy.meissner@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338246Location: ADCS - 443 - West ColumbiaAddress: 3574 Sunset Blvd West Columbia, SC 29169Device: Problem Description: Model: Midmark - 355
Model Type: Exam Light
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 23, 2026
To: stacy.meissner@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338246Location: ADCS - 443 - West ColumbiaAddress: 3574 Sunset Blvd West Columbia, SC 29169Device: Problem Description: Model: Midmark - 355
Model Type: Exam Light
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 16, 2026
To: stacy.meissner@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338246Location: ADCS - 443 - West ColumbiaAddress: 3574 Sunset Blvd West Columbia, SC 29169Device: Problem Description: Model: Midmark - 355
Model Type: Exam Light
Asset ID:
📅
WO-01338246 - Virtual Tech - Field Repair - West Columbia - ADCS - 443 - West Columbia
Feb 16, 2026 9:00am – 11:00am
Work Order: WO-01338246
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 443 - West Columbia
Address: 3574 Sunset Blvd, West Columbia, SC 29169
Manufacturer:
Model #:
Serial #:
Contact Name: Stacy Meissner
Contact Phone: 8034469375
Contact Email: s
Timeline
📞
Case Linked Jan 16, 10:35 AM
Case Number:00559737
Subject:URGENT TECH ONSITE L2 - Review HCP
Status:Closed
📋
▶
3
Work Order Created Jan 16, 11:22 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00088465
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚗
▶
2
Travel Added Jan 16, 4:26 PM
Travel Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
🚨15.9 business days
🔩
▶
2
2x Parts Added Feb 9, 1:05 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:24d 1h
👷
▶
2
Technician Assigned Feb 9, 3:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:2h 34m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Feb 11, 12:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1d 20h
⏳3.0 business days
✔️
▶
2
Status: Completed Feb 16, 7:16 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Colon
From:Completed
To:Closed
Duration in Previous:1m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 19, 12:23 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 17h
📨
▶
3
Status: Invoice Pending Feb 19, 12:31 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254376
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)