Primary Delay20.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay48.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Assigned
12.6d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/6 MOwens Sent a FU email to Corrine to change the schedule date to 3/17 instead of 3/9.
3/5 MOwens Sent email to Corrine Lawshea asking about scheduling the visit for 3/9 if that date works for her. Corrine replied back that next Mon. 3/9 works for the inspection visit.
🔧Work Performed
3-17-26 CTM - Performed Annual Inspection on all medical equipment located. Total of 114 pieces of equipment inspected . TESTED ALL PASS . Notified POC Corrine Lawshea of findings and completion.
🔍Technician Findings
3-17-26 CTM - Perform Annual Inspection on all medical equipment located. Notify POC Corrine Lawshea of findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
114 pieces
https://www.ebiotrack.com/inspection.php?iid=32507
📧
Email:Re: [EXTERNAL] Oak Street Health - Gate City Annual Tagged Equipment Inspection
Completed Mar 6, 2026
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
CorrineI have to send Chris over to New Bern for autoclave repair. Let's reschedule the inspection visit for Tues. 3/17 instead.ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Corinne Lawshea <corinne.lawshea@oakstreethealth.com>Sent: Thursday, March 5, 2
📧
Email:Re: [EXTERNAL] Oak Street Health - Gate City Annual Tagged Equipment Inspection
Completed Mar 5, 2026
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
He can look at those during his visit next Monday and if they need parts can get a repair work order created.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Corinne Lawshea <corinne.lawshea@oakstreethealth.com>Sent: Thursday, March 5, 2026 2:16 PMTo: Me
📧
Email:Oak Street Health - Gate City Annual Tagged Equipment Inspection
Completed Mar 5, 2026
From: mowens@emsar.com
To: corinne.lawshea@oakstreethealth.com
Corinne
It is time again to complete the annual inspection on the tagged medical equipment. Can Chris Morning come next Monday 3/9 to complete the inspection from 8-5pm? If this date does not work, please provide other dates in March we can look at to schedule the inspection visit.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01338248 - Inspection - DD: 3/31/2026 - - Greensboro - Oak Street Health - Gate City
Mar 17, 2026 8:00am – 5:00pm
Work Order: WO-01338248
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Gate City
Address: 3808 West Gate City Blvd, A1, Greensboro, NC 27407
Manufacturer:
Model #:
Serial #:
Contact Name: Corinne Lawshea
Contact Phone: (336) 745-8292
Contact Email: corinne.lawshea
Timeline
📞
Case Linked Jan 16, 6:00 AM
Case Number:00559662
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨21.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:32d 2h
🚨13.0 business days
🗓️
▶
2
Status: Scheduled Mar 5, 2:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-09T12:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensMar 6, 1:47 PM
Scheduled For:2026-03-17T12:00:00.000+0000
⚠️7.9 business days
⏱️
▶
2
2x Labor Added Mar 17, 8:26 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:11d 17h
⏱️
▶
2
Labor Added Mar 17, 12:25 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site
To:Completed
Duration in Previous:3h 59m
⏱️
▶
2
2x Labor Added Mar 17, 2:33 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:2h 7m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonMar 18, 4:38 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 2h
🚨10.9 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:30 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14d 0h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days
Assigned
Duration: 12.6 business days (threshold: 4.0 business hours)
Exceeded by 12.1 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)