Primary Delay21.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay37.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.9d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/9 MOwens Tayler Young called and is the new POC for this location. Contact number is 703-732-5794. Caroline Stowe no longer works there. She says she want to schedule this scale inspection with the annual inspection on the same day. She said that Wed. 3/11 works the best for her. I confirm the visit between 11-4pm.
2/19 MOwens Sent email to Caroline Stowe requesting good dates to scheduling the inspection visit during March.
🔧Work Performed
31 pieces of equipment were inspected and tagged.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
33 pieces
https://www.ebiotrack.com/inspection.php?iid=32506
📞
Call
Completed Mar 9, 2026
3/9 MOwens Tayler Young called and is the new POC for this location. Contact number is 703-732-5794. Caroline Stowe no longer works there. She says she want to schedule this scale inspection with the annual inspection on the same day. She said that Wed. 3/11 works the best for her. I confirm the visit between 11-4pm.
📧
Email:Cigna Onsite Health - Arlington County Annual Tagged Equipment Inspection
Completed Feb 19, 2026
From: mowens@emsar.com
To: caroline.stowe@cigna.com
Caroline
I am reaching out to schedule the annual inspection on the tagged medical equipment at this location that is due in March. What days work during the week to schedule the inspection visit? Please call or reply to this email.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📅
WO-01338249 - Inspection - DD: 3/31/2026 - - Arlington - Cigna Onsite Health - Arlington County
Mar 11, 2026 11:00am – 4:00pm
Work Order: WO-01338249
Account: The Cigna Group
Customer Case Number:
Location: Cigna Onsite Health - Arlington County
Address: 2100 Clarendon Blvd Suite 508, Arlington, VA 22201
Manufacturer:
Model #:
Serial #:
Contact Name: Caroline Stowe
Contact Phone: 703-228-4218
Contact Email: caroline.st
Timeline
📞
Case Linked Jan 16, 6:00 AM
Case Number:00559663
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨22.0 business days
👷
▶
2
Status: Assigned Feb 18, 9:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Harris
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Mar 9, 9:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-11T15:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
9x Labor Added Mar 11, 11:12 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 13h, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Mar 16, 5:13 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256662
Bottlenecks
Ready for Scheduling
Duration: 21.9 business days (threshold: 1.0 business days)
Exceeded by 20.9 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)