1/20 KSmith -- Scheduled for 3/13 per Jen's request. 8-10am
1/20 KSmith -- Followed up with Jennifer to see which Friday works best for them in March
1/16 KSmith -- Jen reached out about the WO being created and requested a Friday. Provided 3/6 and am awaiting response
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
50 pieces
https://www.ebiotrack.com/inspection.php?iid=32508
📧
Email:RE: Work Order request received
Completed Jan 20, 2026
From: Jennifer@menshealthboston.com
To: ksmith@emsar.com
Fantastic.
Thank you Kourtney!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, January 20, 2026 11:03 AM
To: Jennifer Doherty <Jennifer@menshealthboston.com>
Subject: RE: Work Order request received
Not a problem! I have it on the schedule for Friday, March 13th, arrival between 8-10am.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
📧
Email:RE: Work Order request received
Completed Jan 20, 2026
From: Jennifer@menshealthboston.com
To: ksmith@emsar.com
Good Morning Kourtney,
How about Friday the 13th?
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, January 20, 2026 9:53 AM
To: Jennifer Doherty <Jennifer@menshealthboston.com>
Subject: RE: Work Order request received
Good Morning Jennifer,
In March we have all Friday’s available, except for March 20th.
Is there a Friday that would work best for the inspection to take place?
best r
📧
Email:RE: Work Order request received
Completed Jan 16, 2026
From: Jennifer@menshealthboston.com
To: ksmith@emsar.com
Ah, okay. Thank you for clarifying.
I just wanted to be sure I was not losing my mind.
Keep me posted with dates. ( If I could request a Friday as they are a much quieter day and easier for the tech to get in and out.)
Enjoy your weekend Kourtney.
Jen
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, January 16, 2026 1:25 PM
To: Jennifer Doherty <Jennifer@menshealthboston.com>
Subject: RE: Wo
📅
WO-01338252 - Inspection - DD: 03/31/2026 - Chestnut Hill - Men’s Health Boston
Mar 13, 2026 9:00am – 2:00pm
Work Order: WO-01338252
Account: Men’s Health Boston
Customer Case Number:
Location: Men’s Health Boston
Address: 200 Boylston Street, A309, Chestnut Hill, MA 02467
Manufacturer:
Model #:
Serial #:
Contact Name: Jen Doherty
Contact Phone: 617.277.5000
Contact Email: jennifer@menshealthboston
Timeline
📞
Case Linked Jan 16, 6:00 AM
Case Number:00559664
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 16, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 43m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Jan 20, 11:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-13T13:00:00.000+0000
🚨38.0 business days
⏱️
▶
2
2x Labor Added Mar 13, 8:09 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by DAVID CAVACO
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:52d 8h, 0m
⏳2.5 business days
📄
▶
3
Status: Ready to Bill Mar 17, 2:13 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-256733
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)