03/03/2026 LHill-Called 910-798-4178 for Monica Lee. spoke with Monica Lee and advised that we need to reschedule the visit. Rescheduled for 03/11.
03/03/2026 LHill-Matt Bateman also approved through TEAMS for me to reschedule.
03/03/2026 LHill-rec'd email from Chris Morning-Good Afternoon , I would like to know if possible to Reschedule work order number WO-01338253 for another day ? Due to me not receiving my March inspection stickers until tomorrow afternoon between 1:30 pm and 3:30 pm . Thank you
2/26 MOwens Monica Lee replied back that the FSE is approved to go onsite at this location. Sent reply back to confirm scheduling for next Wed. 3/4 with arrival between 9-10am.
2/23 MOwens Sent a FU email to Monica Lee asking if the tech has been approved to go onsite.
1/26 MOwens Sent email to Monica Lee asking about a background clearance form. She replied back with form tech will need to fill out for onsite approval.
🔧Work Performed
3-11-26 CTM - Performed Initial Annual Inspection on all medical equipment located . Total of 40 pieces inspected . ALL PASS . Notified POC Monica Lee of findings and completion .
🔍Technician Findings
3-11-26 CTM - Perform Initial Annual Inspection on all medical equipment located . Notify POC Monica Lee of findings and completion .
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=32515
📋
Outbound to +19107984178
Completed Mar 3, 2026
03/03/2026 LHill-Called 910-798-4178 for Monica Lee. spoke with Monica Lee and advised that we need to reschedule the visit. Rescheduled for 03/11.
📋
Outbound to +19107984178
Completed Mar 3, 2026
📧
Email:Re: NC New Hanover Cty Det Ctr Castle Hayne NC Initial Medical Equipment Inspection
Completed Feb 26, 2026
From: mowens@emsar.com
To: mdlee@Wellpath.us
Cc: christopher.morning@emsar.com
Confirming the scheduled visit for next Wed. Mar 4th with arrival between 9-10am for my tech Chris Morning. When he gets to the security gate who does he need to ask for?
Thanks
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Monica D. Lee <mdl
📧
Email:Fw: NC New Hanover Cty Det Ctr Castle Hayne NC Initial Medical Equipment Inspection
Completed Feb 23, 2026
From: mowens@emsar.com
To: mdlee@wellpath.us
Monica
I have not heard back from you yet if my tech Chris Morning is approved to go onsite at this location for New Hanover County. Please advise if you need any other info.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Melissa Owens <mowens@emsar.com>Sent: Monday, Janu
📧
Email:RE: NC New Hanover Cty Det Ctr Castle Hayne NC Initial Medical Equipment Inspection
Completed Jan 26, 2026
From: mdlee@Wellpath.us
To: mowens@emsar.com
Hello I have attached a copy of the background check form. Thanks Monica LeeHealth Services Administrator From: Melissa Owens <mowens@emsar.com> Sent: Monday, January 26, 2026 2:25 PMTo: Monica D. Lee <mdlee@Wellpath.us>Subject: [EXT] NC New Hanover Cty Det Ctr Castle Hayne NC Initial Medical Equipment Inspection CAUTION: This Email is from an EXTERNAL source. Do not click links or open attachments unless you recognize the sender and know the
📅
WO-01338253 - Inspection - DD: 03/16/2026 - Castle Hayne - NC New Hanover Cty Det Ctr
Mar 11, 2026 9:30am – 2:00pm
Work Order: WO-01338253
Account: Wellpath LLC
Customer Case Number:
Location: NC New Hanover Cty Det Ctr
Address: 3950 Juvenile Center Dr Attn: Medical Unit/Wellpath, Castle Hayne, NC 28429
Manufacturer:
Model #:
Serial #:
Contact Name: Monica Lee
Contact Phone: 910-798-4178
Contact Email: mdle
Timeline
📞
Case Linked Jan 16, 9:33 AM
Case Number:00559710
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.0 business days
👷
▶
2
Technician Assigned Jan 26, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:10d 3h
🚨23.0 business days
📅
▶
2
Dispatch Scheduled Feb 26, 9:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:30d 19h
⏳4.0 business days
📅
Dispatch Scheduled by Laura HillMar 3, 4:23 PM
Scheduled For:2026-03-11T13:30:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Christopher MorningMar 11, 9:36 AM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 22h
⏱️
Labor Added Mar 11, 9:41 AM
Type:Labor
Status:Open
Qty:2.5
⏱️
▶
2
2x Labor Added Mar 11, 12:24 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 48m, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 16, 12:48 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256631
Bottlenecks
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Assigned
Duration: 22.5 business days (threshold: 4.0 business hours)
Exceeded by 22.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)