Primary Delay31.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay45.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.9d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/24/26 AJinerson - Called site again to follow up and see if someone is available to schedule now. Spoke with operator Nicole who transferred me to site. Spoke with Celia on-site to offer tech visit today, 3/24.
Confirmed with Celia and onsite administrator to proceed with scheduling for today, 3/24 around 2pm.
3/24/26 AJinerson - Email bounced. Will try calling again.
3/19/26 AJinerson - Sent email to Alexia offering tech visit on Tuesday, 3/24 with eta between 9am-11am.
3/4/26 RBerry- Spoke with receptionist, states that Ana Garcia is no longer at this site. The onsite contact is Alexia Sanchez. States she is in a meeting later and requested we call back at a later time. Chattered account manager to update contact in SMX and EBT.
🔧Work Performed
3/24 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 34 DEVICES (32 PASS / 2 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. ARCHIVED OLD / MISSING DEVICES. ADVISED CUSTOMER OF DEVICE STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍Technician Findings
3/24 DI: ANNUAL INSPECTION SERVICE
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
38 Pcs
https://www.ebiotrack.com/inspection.php?iid=32510
📋
Outbound to +19547626440
Completed Mar 24, 2026
3/24/26 AJinerson - Called site again to follow up and see if someone is available to schedule now. Spoke with operator Nicole who transferred me to site. Spoke with Celia on-site to offer tech visit today, 3/24.
Confirmed with Celia and onsite administrator to proceed with scheduling for today, 3/24 around 2pm.
📧
Email: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01338256
Completed Mar 19, 2026
To: alexia.sanchez@convivasoutions.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326 - WO-01338256
Body:
Good afternoon, Alexia,
I'm following up to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the below location.
Conviva Weston Windmill #4130 (#171758) - 17160 Royal Palm Blvd Suite 2 Weston, FL 33326
We curr
📋
Outbound to +19547626440
Completed Mar 4, 2026
3/4/26 RBerry- Spoke with receptionist, states that Ana Garcia is no longer at this site. The onsite contact is Alexia Sanchez. States she is in a meeting later and requested we call back at a later time. Chattered account manager to update contact in SMX and EBT.
Mar 4, 2026 10:32am
@Dylan Nakoff I just spoke with this site and was advised that Ana Garcia is no longer at this site. The onsite contact is Alexia Sanchez. The phone number is the same but the email address is not correct. As soon as I'm able to connect with Alexia I will get an updated email address. In the mean time can you please update the contact in SMX and EBT to Alexia?