Primary Delay20.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/5 MOwens Sent FU email to Tara that this inspection will move from 3/9 to 3/10.
2/20 MOwens Sent reply back to Tara to schedule this location on 3/9 from 10-1pm
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
🔧Work Performed
44 pieces of equipment inspected and labeled.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service needed
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
46 Pcs
https://www.ebiotrack.com/inspection.php?iid=32511
📧
Email:Re: UM Urgent Care - Dundalk MD Inspection
Completed Mar 6, 2026
From: Tara.Faulkner@umm.edu
To: mowens@emsar.com
Okie dokie 🙂
Tara FaulknerSenior Manager of Operations at UM Urgent Care University of Maryland Medical Systemtara.faulkner@umm.edu A better state of care.compassion | discovery | excellence | diversity | integrity umms.org
From: Melissa Owens <mowens@emsar.com>Sent: Thursday, March 5, 2026 4:07 PMTo: Faulkner, Tara <Tara.Faulkner@umm.edu>Subject: UM Urgent Care - Dundalk MD Inspection Tara I need to change the schedule date for
📧
Email
Completed Mar 5, 2026
3/5 MOwens Sent FU email to Tara that this inspection will move from 3/9 to 3/10.
📧
Email
Completed Feb 20, 2026
2/20 MOwens Sent reply back to Tara to schedule this location on 3/9 from 10-1pm
📧
Email
Completed Feb 19, 2026
2/19 MOwens Sent email to Tara Faulkner about scheduling the inspections during March. She replied back any day between 8a-8p is fine just have to let her know ahead of time.
📅
WO-01338259 - Inspection - DD: 03/31/2026 - Dundalk - UM Urgent Care - Dundalk, MD
Mar 10, 2026 10:00am – 1:30pm
Work Order: WO-01338259
Account: UMMS Ambulatory Care, LLC (DBA UM Urgent Care)
Customer Case Number:
Location: UM Urgent Care - Dundalk, MD
Address: 1730 Merritt Blvd, Dundalk, MD 21222
Manufacturer:
Model #:
Serial #:
Contact Name: Tara Faulkner
Contact Phone: 443-786-3094
Contact Email: tara.
Timeline
📞
Case Linked Jan 16, 6:00 AM
Case Number:00559667
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 11:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨21.0 business days
👷
▶
2
Technician Assigned Feb 17, 2:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:32d 2h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 11:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-09T14:00:00.000+0000
🚨10.0 business days
📅
Dispatch Scheduled by Melissa OwensMar 5, 4:11 PM
Scheduled For:2026-03-10T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Michael HarrisMar 10, 11:22 AM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 22h
✔️
▶
2
Status: Completed Mar 10, 11:39 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type:Labor, Travel, Expenses
Status:Open
Qty:1.3833333333333, 4.5, 1.2, 53
🏁
Status: Closed by Michael HarrisMar 10, 11:45 PM
From:Completed
To:Closed
Duration in Previous:6m
🔩
▶
2
Parts Added Mar 11, 11:27 AM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:11h 42m, 0m
⏳3.0 business days
🧾
Invoice Created Mar 15, 9:20 PM
Invoice Number:SM-256168
Bottlenecks
Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)