Midmark Service Request Dispatch Authorization - WO-00146937
Closed
Zone 2
NWD Scaler Leaking Water
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 749825 002-1147-00 1.00000
Primary Delay8.5 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay9.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.3d / 1.0d SLA
Awaiting Parts - Customer
8.5d
Scheduled
3.4d / 2.0d SLA
Awaiting Parts
2.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
1.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/20/26 RBerry- updated delay code due to gap in communication with customer from RFS date. This WO was not in CRamen's area but another ASC and I do not see the CRamen was advised that his tech needed to complete the return visit.
2/12/2026 CRamen spoke with Debbie and she requested tech come after 1pm as they open at 9 and have a few cases to do till after 1.
2/11/2026 CRamen Logged email requesting Monday 2/16/2026 with an arrival window between 10-12. Placeholder set
2/4/26 RBerry- Updated due date based on parts. Removed delay code.
2/3 KHardison: Updated due date.
1ZE444250344782910
Estimated delivery
Tomorrow, February 04, between 9:00 A.M. - 12:00 P.M.
1/29/2026 CRamen spoke with Debbie and she confirmed receipt of parts and scheduled repair for Friday 1/30/2026 with tech arrival between 12-2pm.
1/16/2026 CRamen assigned to BGreen and placing into APC
1/16 MOwens sent chatter to Chuck that this repair is for Brandon Green
1/16/26 SReich - Spoke to Debbie, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
2/16: Clippard valve replaced. Completed functional tests for all hand pieces.
1/30: Received tri fold membrane from customer.
Replaced tri fold membrane.
Adjusted foot pedal spring.
Powered unit back on.
Scaler still leaking from head when removed from holster.
Clippard valve worn.
Clppard valve ordered from Midmark tech support.
Awaiting parts.
🔍Technician Findings
2/16: Received clippard valve from customer.
1/30: Scaler leaking from head when removed from holster.
⚠️Problem Description
Zone 2
NWD Scaler Leaking Water
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Ship Exchanged Open 749825 002-1147-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +14123847733
Completed Feb 12, 2026
2/12/2026 CRamen spoke with Debbie and she requested tech come after 1pm as they open at 9 and have a few cases to do till after 1.
📋
Outbound to +14123847733
Completed Feb 12, 2026
📧
Email: EMSAR Request for service at Jefferson Veterinary Hospital (Email to schedule service)
Completed Feb 11, 2026
To: jvhvet.into@gmail.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Jefferson Veterinary Hospital (Email to schedule service)
Body:
Hi Debbie Obranobich,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark VetPro1000 Repair
Here’s the location information we have on file:
Location:
Jefferson Veterinary Hospital
1446 Route 51
JEFFERSON HILLS, PA 15025
Contact:
Debbie Obranobich
1(412) 384-7733
We currently h
📋
Outbound to +14123847733
Completed Feb 11, 2026
2/11/2026 CRamen
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 31, 2026
To: jvhvet.into@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338263Location: Jefferson Veterinary HospitalAddress: 1446 Route 51 JEFFERSON HILLS, PA 15025Device: VetPro 1000 (Series) V1871150Problem Description: Zone 2
NWD Scaler Leaking Water
A
📋
Outbound to +14123847733
Completed Jan 29, 2026
1/29/2026 CRamen spoke with Debbie and she confirmed receipt of parts and scheduled repair for Friday 1/30/2026 with tech arrival between 12-2pm.
📋
Outbound to +14123847733
Completed Jan 16, 2026
Spoke to Debbie, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
Jan 16, 2026 2:40pm
@Charles Ramen Midmark WO for Brandon
📅
WO-01338263 - Repair - VetPro 1000 (Series) - JEFFERSON HILLS - Jefferson Veterinary Hospital
Feb 16, 2026 1:30pm – 3:30pm
Work Order: WO-01338263
Account: MIDMARK
Customer Case Number: SR 1522516
Location: Jefferson Veterinary Hospital
Address: 1446 Route 51, JEFFERSON HILLS, PA 15025
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1871150
Contact Name: Debbie Obranobich
Contact Phone: 1(412) 384
PDF
SRA_WO-00146937_ver1
Jan 16, 2026
PDF
SRA_WO-00146937 1-30
Jan 30, 2026
PDF
SR 1522516 2-16
Feb 16, 2026
Timeline
📞
Case Linked Jan 16, 10:36 AM
Case Number:00559738
Subject:Midmark Service Request Dispatch Authorization - WO-00146937