Q-00032051
Manufacturer & Model: Helmer Vaccine Refrigerator
Asset ID: 12977211
Serial: EMSAR SN # 12977211
Issue: Vaccine fridge in throwing ERR 04 which indicates an issue with the cooling sensor. Fridge has been steadily dropping in temp since 1/6, lowest temp was 2.6 C. Ideal temp is between 4-6 C.
Previously serviced on WO-01317111.
Part # 801015-1
02/09/2026 JRolston - Part shows delivered 1/22, FedEx tr# 487185668523
2-2 Mburris call spoke to POC and set 2-4 9am
2/2/26 SBerry: Site received parts, please schedule asap;
1-29 Mburris email sent to POC
🔧Work Performed
Replaced main board. Imported settings on to the new board. Tested and checked temperature.
🔍Technician Findings
Refrigerator not controlling temperature properly, main board needs replaced.
⚠️Problem Description
Q-00032051
Manufacturer & Model: Helmer Vaccine Refrigerator
Asset ID: 12977211
Serial: EMSAR SN # 12977211
Issue: Vaccine fridge in throwing ERR 04 which indicates an issue with the cooling sensor. Fridge has been steadily dropping in temp since 1/6, lowest temp was 2.6 C. Ideal temp is between 4-6 C.
Previously serviced on WO-01317111.
Part # 801015-1 https://www.ebiotrack.com/workorder.php?wo=70978
📋
Outbound to +1503945039413059
Completed Feb 2, 2026
2-2 Mburris call spoke to POC and set 2-4 9am
📧
Email: EMSAR Request for service at NHC Milwaukie Medical Clinic (Email to schedule service)
Completed Jan 29, 2026
To: burrim@nhcoregon.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at NHC Milwaukie Medical Clinic (Email to schedule service)
Body:
Hi Maria Burri,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Vaccine fridge in throwing ERR 04 .
Here’s the location information we have on file:
Location:
NHC Milwaukie Medical Clinic
10330 SE 32nd Ave., Suite 325
Milwaukie, OR 97222
Contact:
Maria Burri
503-941-3059 dir
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 16, 2026
To: burrim@nhcoregon.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338265Location: NHC Milwaukie Medical ClinicAddress: 10330 SE 32nd Ave., Suite 325 Milwaukie, OR 97222Device: Problem Description: Q-00032051
Manufacturer & Model: Helmer Vaccine Refrig
Feb 2, 2026 5:53pm
@Jason Morris She is asking for you to do in afternoon
📅
WO-01338265 - Virtual Tech - Field Repair - Milwaukie - NHC Milwaukie Medical Clinic
Feb 4, 2026 4:00pm – 5:00pm
Work Order: WO-01338265
Account: Neighborhood Health Center
Customer Case Number:
Location: NHC Milwaukie Medical Clinic
Address: 10330 SE 32nd Ave., Suite 325, Milwaukie, OR 97222
Manufacturer:
Model #:
Serial #:
Contact Name: Maria Burri
Contact Phone: 503-941-3059 direct #
Contact Email: burr
PDF
Work Order 70978 - NHC Milwaukie Medical Clinic
Feb 4, 2026
Case #00557113 – RUSH HCP L2 Review
Status: Closed | Priority: High
Q-00032051
Manufacturer & Model: Helmer Vaccine Refrigerator
Asset ID: 12977211
Serial: EMSAR SN # 12977211
Issue: Vaccine fridge in throwing ERR 04 which indicates an issue with the cooling sensor. Fridge has been steadily dropping in temp since 1/6, lowest temp was 2.6 C. Ideal temp is be
💬Case Comment
Internal Jan 8, 2026 2:20pm
Identical case was closed by VT with no notes, 00546343, chatter from that case.
Timeline
📞
Case Linked Jan 8, 11:22 AM
Case Number:00557113
Subject:RUSH HCP L2 Review
Status:Closed
⚠️7.0 business days
📋
▶
2
Work Order Created Jan 16, 12:06 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Jan 16, 12:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:12m
⚠️6.0 business days
🔩
2x Parts Added Jan 23, 12:29 PM
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Scott BerryJan 23, 1:02 PM
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 0h
⚠️5.0 business days
👷
▶
2
Technician Assigned Jan 29, 10:41 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:5d 21h
👤
Status: Awaiting Parts - Customer by Michael BurrisJan 29, 11:28 AM
From:Assigned
To:Awaiting Parts - Customer
Duration in Previous:46m
⏳3.0 business days
🔄
Status: Reschedule by Scott BerryFeb 2, 4:09 PM
From:Awaiting Parts - Customer
To:Reschedule
Duration in Previous:4d 4h
🗓️
▶
2
Status: Scheduled Feb 2, 5:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-04T17:00:00.000+0000
⏳2.8 business days
🔧
Status: Tech On Site by Jason MorrisFeb 4, 1:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 20h
⏱️
▶
2
3x Labor Added Feb 4, 3:51 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Morris
From:Tech On Site
To:Completed
Duration in Previous:2h 25m
⏱️
▶
2
2x Labor Added Feb 4, 5:16 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Jason Morris
From:Completed
To:Closed
Duration in Previous:1h 20m
⏳3.8 business days
📄
▶
2
Status: Ready to Bill Feb 9, 9:31 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Feb 9, 11:20 AM
Invoice Number:SM-253409
Bottlenecks
Awaiting Parts
Duration: 5.8 business days (threshold: 3.0 business days)
Exceeded by 2.8 business days
Reschedule
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 3.2 business days (threshold: 1.0 business days)