Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
Primary Delay78.0 days stuck in "Ready for Release"
⏱️
Total Delay61.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
54.8d / 1.0d SLA
Ready for Release
80.0d
Assigned
10.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/7/2026 CRamen left a vm for a returned call to schedule for PMs. Call Logged on WO-01334141. Returning to dispatch as multiple attempts to schedule with no response. Placing On Hold and escalating to AM.
7/27/26 RBerry- Emailed Michelle Kelly to schedule for 7/31/26 with an arrival time between 11AM-1PM. See logged email on WO-01334141
7/27/26 RBerry- LM with Michelle Kelly to schedule for 7/31/26 with an arrival time between 11AM-1PM. See logged call on WO-01334141
7/24/26 RBerry- LM with Michelle Kelly to discuss scheduling. See logged call on WO-01334141
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
3/3/2026 CRamen left a vm for a returned call to schedule
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information.
Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄Description
Model 300 with Backboard
📧
Email
Completed Jul 27, 2026
7/27/26 RBerry- Emailed Michelle Kelly to schedule for 7/31/26 with an arrival time between 11AM-1PM. See logged email on WO-01334141
📞
Call
Completed Jul 27, 2026
7/27/26 RBerry- LM with Michelle Kelly to schedule for 7/31/26 with an arrival time between 11AM-1PM. See logged call on WO-01334141
📋
Outbound to +17084152237
Completed Mar 3, 2026
3/3/2026 CRamen left a vm for a returned call to schedule
Timeline
📞
Case Linked Jan 16, 10:37 AM
Case Number:00559739
Subject:Fw: Blood Pressure Machine maintenance
Status:Closed
📋
▶
2
Work Order Created Jan 16, 12:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨14.0 business days
✅
Status: Ready for Release by Charles RamenFeb 5, 1:40 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:20d 1h
🚨78.0 business days
📅
Status: Ready for Scheduling by Rhea BerryMay 27, 10:21 PM