Primary Delay34.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay38.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
34.8d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Reschedule
1.7d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
2.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/16 KKelch scheduled per logged email from Jessie
3/13 KKelch sent Jessie an email for rescheduling due to urgent MOPEC repair, placed in R/S pending response
3/11 Kkelch scheduled per logged email from Jessie
3/11 KKelch sent Jessie an email for scheduling
3/9 KKelch called Jessie to schedule for 3/16-3/18 between 9 and 11 am. Left VM.
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
03/18/26 BR: First day of inspection completed. Unable to locate Hyrefractor repair until end of day.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
121 pcs
https://www.ebiotrack.com/inspection.php?iid=32518
📧
Email:Re: EMSAR Request for service at ADCS - 286 - Poudre
Completed Mar 16, 2026
From: Jessie.Roberts@adcsclinics.com
To: kaitlyn.kelch@emsar.com
Yes, that's fine!
Kind Regards,Jessie RobertsFort Collins Skin Clinic / Cara Mia Senior Location Manager 1100 Poudre River Dr, Fort Collins, CO 80524970-484-63031006 Centre Avenue, Fort Collins, CO 80526970-482-9001caramia.com
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Friday, March 13, 2026 12:28 PMTo: Jessie Roberts <Jessie.Roberts@adcsclinics.com>Subject: Re: EMSAR Request for service at ADCS - 286 - Poudre Hi Jess
📧
Email:Re: EMSAR Request for service at ADCS - 286 - Poudre
Completed Mar 13, 2026
From: kaitlyn.kelch@emsar.com
To: Jessie.Roberts@adcsclinics.com
Hi Jessie,
Unfortuantely, we will need to reschedule your inspection, would 3/18-3/20 with arrival between 9 and 11 am work for you?
Thank you, Kaitlyn KelchAccount Service Coordinator I-West District(937) 741-4389kaitlyn.kelch@emsar.comwww.emsar.comDisclaimer: The information in this e-mail is confidential and may be legally privileged; it is intended solely for the addressee. If you have received this communication in erro
📧
Email:Re: EMSAR Request for service at ADCS - 286 - Poudre
Completed Mar 11, 2026
From: Jessie.Roberts@adcsclinics.com
To: kaitlyn.kelch@emsar.com
Ok, that will work.
Kind Regards,Jessie RobertsFort Collins Skin Clinic / Cara Mia Senior Location Manager 1100 Poudre River Dr, Fort Collins, CO 80524970-484-63031006 Centre Avenue, Fort Collins, CO 80526970-482-9001caramia.comFrom: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Wednesday, March 11, 2026 12:28 PMTo: Jessie Roberts <Jessie.Roberts@adcsclinics.com>Subject: Re: EMSAR Request for service at ADCS - 286 - Poudre Hi
📧
Email: EMSAR Request for service at ADCS - 286 - Poudre
Completed Mar 11, 2026
To: jessie.roberts@adcsclinics.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ADCS - 286 - Poudre
Body:
Hi Jessica Roberts,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at ADCS - 286 - Poudre. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 3/16-3/18 with an arrival window between 9 and 11 am. Please let us kn
📋
Outbound to +13039445411
Completed Mar 9, 2026
3/9 KKelch called Jessie to schedule for 3/16-3/18 between 9 and 11 am. Left VM.
Work Order: WO-01338278
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 286 - Poudre
Address: 1100 Poudre River Drive, Fort Collins, CO 80524
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Roberts
Contact Phone: (303) 944-5411
Contact Emai
Timeline
📞
Case Linked Jan 16, 12:14 PM
Case Number:00559786
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jan 16, 12:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨35.0 business days
👷
▶
2
Technician Assigned Mar 9, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:51d 18h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Mar 11, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-16T15:00:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Kaitlyn KelchMar 13, 2:30 PM
From:Scheduled
To:Reschedule
Duration in Previous:1d 23h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Mar 16, 1:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-18T15:00:00.000+0000
⏳3.0 business days
🔧
▶
2
Status: Tech On Site Mar 18, 11:36 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
🚗
▶
2
Status: Tech Off Site Mar 19, 12:14 AM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
⏱️
▶
2
Labor Added Mar 19, 12:19 AM
Labor Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
⏳2.0 business days
⏱️
▶
3
Labor Added Mar 22, 11:33 PM
Labor Added → Labor Added → 4x Travel Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1.5
🚗
4x Travel Added
Type:Travel
Status:Open
Qty:63
✔️
▶
2
Status: Completed Mar 22, 11:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Brandon Rodriguez
From:Completed
To:Closed
Duration in Previous:3m
📄
▶
2
Status: Ready to Bill Mar 23, 11:40 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-257254
Bottlenecks
Ready for Scheduling
Duration: 34.8 business days (threshold: 1.0 business days)
Exceeded by 33.8 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Tech Off Site
Duration: 2.5 business days (threshold: 2.0 business days)