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WO-01338293 ↗ ServiceMax

Copper Ridge Vet Clinic • Virtual Tech - Field Repair • P3

📍 Copper Ridge Vet Clinic — 106 Commonwealth Drive, Lemont Furnace PA, 15456

Jan 16, 2026 → Feb 4, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 22, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 9 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Jan 16 → Jan 30, 2026
9 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Jan 16, 2026 Completed: Feb 4, 2026
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 3
Jan 16 → Jan 30 Awaiting Parts - Customer ⏸ Paused 9 —
Jan 30 → Jan 30 Ready for Scheduling ▶ Running 0 0 / 3
Jan 30 → Jan 30 Assigned ▶ Running 0 0 / 3
Jan 30 → Feb 4 Scheduled ▶ Running 3 3 / 3
Feb 4 → Feb 4 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Material Management 9.6d
Coordinators 4.1d
Field Work 0.9d
Billing 17.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.6 days
Coordinators
4.1 days
Over SLA
Field Work
0.9 days
Billing
17.0 days
Over SLA
Created: Jan 16, 2026 Due: Jan 21, 2026 Completed: Feb 4, 2026 (13 days late)
📅
12.6 days Total Age
⏱️
17.0d in Ready to Bill Longest Stage
🔄
10 transitions Status Changes
⚠️
19.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559817
WO-01338292
Closed
Replace O2 Flow Meter and test unit for leaks. Model: Patterson Veterinary - Versa II Model Type: Anesthesia Machine Custom Field: Notes: Asset ID: 13321843 Site: Copper Ridge Vet Clinic - Copper Ridge Vet Clinic Department:Depreciation Start Date:Physical Location: HospitalDepreciation Term: yrsSerial #: 20755
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Nora Trenker
Owner
Derek Reynolds
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338293 (current) Invoiced
Virtual Tech - Field Repair • Pero Popovic
Created: Jan 16, 2026 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 17.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts - Customer
9.6d
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30 MOwens Called and spoke to Nora Trenker. She confirmed she received the repair parts. I offered the first available day on Wed. 2/4. with arrival around 10am. she said that day and time will work for her.

1-30 DSR Customer called parts On-site.

1-19 DSR sent email to POC about sourcing parts from Patterson directly MWI/EMSAR can not order.

🔧 Work Performed
replaced 02 flow meter supplied by customer. Unit leak tested and verified to be operated within manufacturer specification. unit released for us
🔍 Technician Findings
Checked in with manger about 02 flow meter leaking. found out that Flow meter valve was leaking.
⚠️ Problem Description
Replace O2 Flow Meter and test unit for leaks. Model: Patterson Veterinary - Versa II Model Type: Anesthesia Machine Custom Field: Notes: Asset ID: 13321843 Site: Copper Ridge Vet Clinic - Copper Ridge Vet Clinic Department:Depreciation Start Date:Physical Location: HospitalDepreciation Term: yrsSerial #: 20755 https://www.ebiotrack.com/workorder.php?wo=70983

Timeline

📞
▶
3 Case Linked Jan 16, 1:46 PM
Case Linked → Work Order Created → Status: Awaiting Parts - Customer
📋
Work Order Created
Work Order: WO-01338293
Type: Virtual Tech - Field Repair
Priority: P3
👤
Status: Awaiting Parts - Customer by Derek Reynolds
From: Entered
To: Awaiting Parts - Customer
Duration in Previous: 0m
🚨 10.0 business days
📅
Status: Ready for Scheduling by Derek Reynolds Jan 30, 10:24 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 13d 20h
👷
▶
2 Technician Assigned Jan 30, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 10m
🗓️
▶
2 Status: Scheduled Jan 30, 4:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-04T15:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Pero Popovic Feb 4, 9:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 16h
⏱️
3x Labor Added Feb 4, 10:00 AM
Type: Labor, Travel
Status: Open
Qty: 3.25, 0.75, 223
✔️
Status: Completed by Pero Popovic Feb 4, 10:18 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
🏁
Status: Closed by Pero Popovic Feb 4, 4:33 PM
From: Completed
To: Closed
Duration in Previous: 6h 15m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 3h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00559817
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Pero Popovic
Scheduled
Feb 4, 10:00 AM
Created
Jan 16, 1:48 PM
Invoice #
SM-255587

Work Details (3)

Name Type Status Qty Amount Date
WL-03090922 Labor Open 3.25 $386.75 Feb 4, 10:00 AM
WL-03090923 Labor Open 0.75 $89.25 Feb 4, 10:00 AM
WL-03090924 Travel Open 223 $0.00 Feb 4, 10:00 AM

Details