Midmark Service Request Dispatch Authorization - WO-00146982
Closed
Travel Zone 2
PROBLEM SUMMARY
NWD | Intermittent no exposure
ADDITIONAL NOTES
Imaging/X-Ray Dispatch - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com - For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
3/19 JJ: 2 trips were not needed, only 1 zone charge
2/27 JJ: Address sent by Midmark was incorrect, pls bill for both trips.
1/28/26 NSuarez sent a follow up chatter.
1/26/2026 NSuarez Chattered Person that created the account also added account manager.
1-20 Mburris call and set up with Mary 1-22 11am
1-19 Mburris called LM w front desk
01/16/2026 SRobinson- Called Mary Reynolds-Callahan DVM, 1(781) 826-2306. Went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
WO location/issue is incorrect.
🔍Technician Findings
reported Vet X-ray issues. WO shows an address of Bellingham WA at a Student health center at Western Univertsity, but the Midmark SRA shows VCA Roberts animal hospital in Hanover MA. I talked to the staff at the health center and they don't know anything about a VET X-ray repair.
⚠️Problem Description
Travel Zone 2
PROBLEM SUMMARY
NWD | Intermittent no exposure
ADDITIONAL NOTES
Imaging/X-Ray Dispatch - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must
contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the
customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com - For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you!
01/16/2026 SRobinson- Called Mary Reynolds-Callahan DVM, 1(781) 826-2306. Went to VM, LM with WO# and advised a coordinator will be reaching out to schedule.
Jan 26, 2026 4:16pm
@Shelby Robinson @Jennifer Johnson Please see tech work performed the SRA contains a different address than the one that is listed on this WO.
" SRA has address VCA ROBERTS ANIMAL HOSPITAL (516 WASHINGTON ST, HANOVER, MA 02339-2348) WO has address for Western Washington Univ Stdnt Hlth (516 High St MS9132 Bellingham, WA 98225-9132).
CC @Yecenia Campos
Feb 27, 2026 2:56pm
@Nancy Suarez Address sent by Midmark on SRA was incorrect, pls bill for both trips.
Mar 13, 2026 12:44pm
@Yecenia Campos @David Carvalho There is a note in this work order: 2/27 JJ: Address sent by Midmark was incorrect, pls bill for both trips. It does not appear both trips were billed
Mar 13, 2026 12:47pm
@Yecenia Campos @David Carvalho @Nicholas Willick I would also like you to verify we billed the correct zone charge. We billed Zone 1 but according to the contract it should be Zone 2
📅
WO-01338322 - Repair - VetPro DC X-Ray (wall) - Bellingham - Western Washington Univ Stdnt Hlth
Jan 22, 2026 1:00pm – 5:00pm
Work Order: WO-01338322
Account: MIDMARK
Customer Case Number: SR 1522808
Location: Western Washington Univ Stdnt Hlth
Address: 516 High St MS9132, Bellingham, WA 98225-9132
Manufacturer: Midmark - Progeny
Model #: VetPro DC X-Ray (wall)
Serial #: L1136548
Contact Name: Mary Reynolds-Callahan DVM
Co
PDF
SRA_WO-00146982_ver1
Jan 16, 2026
PDF
SRA - WO-00146982_ver1 - incorrect information
Jan 22, 2026
Timeline
📞
Case Linked Jan 16, 2:45 PM
Case Number:00559847
Subject:Midmark Service Request Dispatch Authorization - WO-00146982
Status:Closed
📋
▶
2
Work Order Created Jan 16, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
⏳2.0 business days
👷
▶
2
Status: Assigned Jan 19, 3:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Tim Holman
🗓️
▶
2
Status: Scheduled Jan 20, 12:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-22T18:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanJan 22, 12:23 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
5x Labor Added Jan 22, 12:31 PM
Type:Labor, Travel
Status:Open
Qty:2.5, 1, 100
✔️
Status: Completed by Tim HolmanJan 22, 12:37 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:14m, 0m
⏳3.0 business days
💵
Status: Billing Review by Nancy SuarezJan 26, 4:16 PM
From:Closed
To:Billing Review
Duration in Previous:4d 3h
🚨25.0 business days
📄
▶
2
Status: Ready to Bill Feb 27, 3:30 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨15.0 business days
🧾
Invoice Created Mar 19, 12:39 PM
Invoice Number:SM-255225
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Billing Review
Duration: 24.3 business days (threshold: 2.0 business days)