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WO-01338332 ↗ ServiceMax

Sono Bello • Virtual Tech - Drop Shipment • PC

📍 TX - Dallas — 16633 Dallas Pkwy Suite 100, Dallas TX, 75001

Jan 16, 2026 → Feb 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 20, 2026
✓ SLA Met (20 biz days early)
Active: 0 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 20, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 16, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Feb 20 Awaiting Parts ⏸ Paused 23
Feb 20 → Feb 20 Assigned ▶ Running 0 0
Dispatch 0.0d
Material Management 23.4d
✓ SLA Met
Dispatch
0.0 days
Material Management
23.4 days
Over SLA
Created: Jan 16, 2026 Due: Mar 20, 2026 Completed: Feb 20, 2026 (28 days early)
📅
23.4 days Total Age
⏱️
23.4d in Awaiting Parts Longest Stage
🔄
3 transitions Status Changes
⚠️
23.4d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559851
Packaging Material - TX Dallas REQ-75722
Closed
Hello VT, Would you please ship a Tumescent Warmer (Water Bath) box and packing to our TX Dallas location. The model is WBE28 from PolyScience. Sono Bello TX-Dallas Attention Colleen Mckinney 16633 Dallas Parkway Suite 100 Addison, TX 75001 Thank you, MER Team 12510 128th Lane NE Kirkland WA 98034 direct 425.202.1203• Pacific Sono Bello It’s your life. Live it beautifully. Visit us on the Web: sonobello.com<http://www.sonobello.com/> Follow us on Instagram: instagram.com/sonobello<http://instagram.com/sonobello> [Logo, company name Description automatically generated] Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail
Priority
Standard
Origin
Email
Reason
New Case
Contact
MER TEAM
Owner
Virtual Tech
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338332 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Jan 16, 2026 • Closed: Feb 20, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 23.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
23.4d / 3.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
shipped box to site for water bath
🔍 Technician Findings
shipped box to site for water bath
⚠️ Problem Description
Hello VT, Would you please ship a Tumescent Warmer (Water Bath) box and packing to our TX Dallas location. The model is WBE28 from PolyScience. Sono Bello TX-Dallas Attention Colleen Mckinney 16633 Dallas Parkway Suite 100 Addison, TX 75001 Thank you, MER Team 12510 128th Lane NE Kirkland WA 98034 direct 425.202.1203• Pacific Sono Bello It’s your life. Live it beautifully. Visit us on the Web: sonobello.com Follow us on Instagram: instagram.com/sonobello [Logo, company name Description automatically generated] Body Contour Centers, LLC is not a medical provider and is not engaged in the practice of medicine. All medical decisions are the sole responsibility of Aesthetic Physicians, PC and Sono Bello physicians. “Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email or phone and destroy all copies of the original message.” P Please consider the environment before printing this e-mail https://www.ebiotrack.com/workorder.php?wo=70990

Timeline

📞
Case Linked Jan 16, 2:51 PM
Case Number: 00559851
Subject: Packaging Material - TX Dallas REQ-75722
Status: Closed
📋
Work Order Created Jan 16, 3:55 PM
Work Order: WO-01338332
Type: Virtual Tech - Drop Shipment
Priority: PC
📦
3 Parts Requested Jan 16, 4:04 PM
Parts Requested → Status: Awaiting Parts → Parts Requested
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 9m
📦
Parts Requested
Order: 00088521
Status: Canceled
1.0 business days
🔩
2x Parts Added Jan 19, 10:17 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 23.0 business days
⏱️
3 Labor Added Feb 20, 9:58 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Awaiting Parts, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 34d 17h, 0m
4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 25, 9:25 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 23h, 0m
🚨 103.0 business days
🧾
Invoice Created Jul 22, 11:35 AM
Invoice Number: SM-254834

Bottlenecks

Awaiting Parts
Duration: 23.4 business days (threshold: 3.0 business days)
Exceeded by 20.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00559851
Closed
📦
Parts Order 00088520
Closed
📦
Parts Order 00088521
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 16, 3:55 PM
Invoice #
SM-254834

Work Details (3)

Name Type Status Qty Amount Date
WL-03070192 Parts Open 1 $7.20 Jan 19, 10:17 AM
WL-03070193 Expenses Open 1 $63.93 Jan 19, 10:17 AM
WL-03113567 Labor Open 0.033333333333333 $29.75 Feb 20, 9:58 AM

Details