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WO-01338339 ↗ ServiceMax

MOPEC • Repair • P7

📍 Dallas Childrens Hospital — 1935 Medical District Dr., Dallas TX, 75235

Jan 16, 2026 → Apr 22, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 28, 2026
✗ SLA Missed (59 biz days late)
Active: 66 biz days
Budget: 7 biz days
🕐 Clock stopped: Canceled (Apr 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Scheduled
Jan 19 → Jan 20, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
65d
▶ Clock Running
Status: Reschedule
Jan 20 → Apr 22, 2026
65 business days (counted)
Running total: 66 of 7 biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 66 of 7 biz days used
Created: Jan 16, 2026 Canceled: Apr 22, 2026
Business Days Used 66 / 7
0 7d budget +59d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 7
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 7
Jan 19 → Jan 19 Assigned ▶ Running 0 0 / 7
Jan 19 → Jan 20 Scheduled ▶ Running 1 1 / 7
Jan 20 → Apr 22 Reschedule ▶ Running 65 66 / 7
Apr 22 → Apr 22 Entered ▶ Running 0 66 / 7
Dispatch 0.1d
Coordinators 66.7d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
66.7 days
Over SLA
Created: Jan 16, 2026 Due: Mar 31, 2026 Completed: Apr 22, 2026 (21 days late)
📅
66.2 days Total Age
⏱️
65.5d in Reschedule Longest Stage
🔄
6 transitions Status Changes
⚠️
63.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559683
L2 review
Closed
Q-00032081 Make/Model MB1060R Serial number -MB1060R-01866225-02 urgent warranty repair, unit leaking part description- 4' long drain hose specialized tool -basic tool set part required-yes Parts shipping ETA 1/21 Please provide a quote for the attached request. We need someone out on 1/22 next week
Priority
High
Origin
Email
Reason
New Case
Contact
Enrique Barbosa
Owner
Shelby Robinson
Created
Jan 16, 2026
Work Orders from this Case (1)
WO-01338339 (current) Canceled
Repair
Created: Jan 16, 2026
Behind Schedule - Needs Attention
Canceled • 212 days old
🚨
Primary Delay 65.5 days stuck in "Reschedule"
⏱️
Total Delay 63.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Reschedule
65.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/22 KKelch returned to dispatch to be canceled per logged email from Nick- "In that case please cancel the PO"

4/22 KKelch called Enrique back to see if they are ready to schedule, he let me know that they have a GC on site with a plumber that is going to complete the work on this unit. Sent Nick an email for approval to cancel.

4/20 KKelch called Enrique to see if they are ready to schedule. Left VM.

4/15 KKelch called Enrique to see if they are ready to schedule. Left VM.

3/31/2026 CRamen spoke with Enrique and he said unit is currently working and in use and needs to check with staff on logistics with the unit being available for service. 


3/30 KKelch called Enrique to schedule for 4/8 between 9 and 11 am. Left VM. 

3/26 KKelch called Enrique to see if they are ready for service. Unable to leave VM, sent email. 

3/2 KKelch called Enrique to schedule for 3/4 between 9 and 11 am. He needs to check with the end user and will let me know. 

1/29 KKelch Enrique called me back to let me know that we won't be able to schedule this repair until March due to surgery schedule in February. Sent chatter to ASM for next steps.

1/27 KKelch called Enrique to see if he had any updates as to when we can schedule this repair. Left VM. 

1/20 KKelch Enrique called me to ask to hold off on this repair for now due to scheduling conflicts, will call when the unit is available.

1/19 KKelch called Enrique back to schedule for 1/22 between 9 and 11 am. Customer confirmed. 

1/19 KKelch called Enrique to schedule for 1/22 between 9 and 11 am. Left VM. 

⚠️ Problem Description
Q-00032081 Make/Model MB1060R Serial number -MB1060R-01866225-02 urgent warranty repair, unit leaking part description- 4' long drain hose specialized tool -basic tool set part required-yes Parts shipping ETA 1/21 Please provide a quote for the attached request. We need someone out on 1/22 next week

Timeline

📞
Case Linked Jan 16, 8:35 AM
Case Number: 00559683
Subject: L2 review
Status: Closed
📋
▶
3 Work Order Created Jan 16, 5:14 PM
Work Order Created → Expenses Added → Status: Ready for Scheduling
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 0.8 business days
👷
▶
2 Technician Assigned Jan 19, 9:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 15h
🗓️
▶
2 Status: Scheduled Jan 19, 9:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T15:00:00.000+0000
⏳ 1.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 20, 2:52 PM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 4h
🚨 66.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 22, 10:48 AM
From: Reschedule
To: Entered
Duration in Previous: 91d 18h
🚫
Status: Canceled by Shelby Robinson Apr 22, 11:41 AM
From: Entered
To: Canceled
Duration in Previous: 53m

Bottlenecks

Reschedule
Duration: 65.5 business days (threshold: 2.0 business days)
Exceeded by 63.5 business days

🔗 Related Artifacts

📞
Case 00559683
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P7
Type
Repair
Branch
Corporate
Technician
Unassigned
Scheduled
N/A
Created
Jan 16, 5:14 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03068614 Expenses Open 1 $10.00 Jan 16, 5:14 PM

Details