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WO-01338376 ↗ ServiceMax

Preferred Vascular Group • Inspection • PSM

📍 Northeast Atlanta Vascular Care — 1 Dunwoody Park, Suite 130, Atlanta GA, 30338

Jan 19, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Mar 4, 2026
31 business days (counted)
Running total: 31 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 9, 2026
3 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 4 Ready for Scheduling ▶ Running 31 31
Mar 4 → Mar 9 Scheduled ▶ Running 3 34
Mar 9 → Mar 9 Tech On Site ▶ Running 0 34
Coordinators 34.7d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Coordinators
34.7 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
34.1 days Total Age
⏱️
31.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00559969
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 63 pieces https://www.ebiotrack.com/inspection.php?iid=32524
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jarrett
Owner
Sherry Reich
Created
Jan 17, 2026
Work Orders from this Case (1)
WO-01338376 (current) Invoiced
Inspection • Dylan Ingraham
Created: Jan 19, 2026 • Closed: Mar 9, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 31.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
31.0d / 1.0d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4/26 AJinerson - Called site to schedule tech visit. Was informed Diya and Lynn are the site managers but they are out of office today. Courtney was able to confirm scheduling and requested specifically Monday, 3/9 with arrival at/after 10am. 

Confirmed for Mon. 3/9 between 10am-11am arrival. 

🔧 Work Performed
3/9 DI: ARRIVED TO SITE AND CHECKED IN WITH CUSTOMER. COMPLETED ANNUAL INSPECTION SERVICE OF 65 DEVICES (60 PASS / 5 FAIL). VERIFIED THAT ALL EQUIPMENT HAD BEEN LOCATED & INSPECTED. REVIEWED SERVICE WITH CUSTOMER & ADVISED OF EQUIPMENT STATUS. ARCHIVED OLD & MISSING DEVICES. RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
3/9 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 63 pieces https://www.ebiotrack.com/inspection.php?iid=32524

Timeline

📞
Case Linked Jan 17, 12:00 AM
Case Number: 00559969
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 0.0 business days
📋
▶
2 Work Order Created Jan 19, 8:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 31.0 business days
🗓️
▶
3 Status: Scheduled Mar 4, 1:22 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ben Saur
Technician: Dylan Ingraham
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-03-09T14:00:00.000+0000, 2026-03-09T13:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Mar 9, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
▶
2 4x Labor Added Mar 9, 6:30 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 6h 36m
⏱️
▶
2 Labor Added Mar 9, 8:32 PM
Labor Added → Status: Closed
🏁
Status: Closed by Dylan Ingraham
From: Completed
To: Closed
Duration in Previous: 2h 3m
📄
▶
2 Status: Ready to Bill Mar 10, 4:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.9 business days
🧾
Invoice Created Mar 15, 10:32 PM
Invoice Number: SM-256107

Bottlenecks

Ready for Scheduling
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00559969
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Dylan Ingraham
Scheduled
Mar 9, 10:00 AM
Created
Jan 19, 8:35 AM
Invoice #
SM-256107

Work Details (5)

Name Type Status Qty Amount Date
WL-03136451 Labor Open 2 $0.00 Mar 9, 6:30 PM
WL-03136452 Labor Open 6.5 $1,971.00 Mar 9, 6:30 PM
WL-03136453 Travel Open 49 - Mar 9, 6:30 PM
WL-03136454 Travel Open 49 - Mar 9, 6:30 PM
WL-03136546 Labor Open 2 $0.00 Mar 9, 8:32 PM

Details