Primary Delay38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay44.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
38.0d / 1.0d SLA
Assigned
7.7d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/13/26 AJinerson - Chatter to FSE to see how to proceed since customer already had equipment serviced by another company in January 2026.
3/13/26 AJinerson - Called facility directly at 251-368-6467. Spoke with Ms. Stallworth who informed me that they had their equipment already serviced this year in January 2026 by a different company.
Updated POC:
Tracy Wagner
251-368-6467
3/13/26 AJinerson - Called Peggy Gray who informed me she is not the contact for this site and no longer with Yescare. She said to contact facility directly at: 251-368-6467
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
7 pieces
https://www.ebiotrack.com/inspection.php?iid=32525
📋
Outbound to +12513686467
Completed Mar 13, 2026
3/13/26 AJinerson - Called facility directly at 251-368-6467. Spoke with Ms. Stallworth who informed me that they had their equipment already serviced this year in January 2026 by a different company.
Updated POC:
Tracy Wagner
251-368-6467
📋
Outbound to +13347303802
Completed Mar 13, 2026
3/13/26 AJinerson - Called Peggy who informed me she is not the contact for this site and no longer with Yescare. She said to contact facility directly at: 251-368-6467
Mar 13, 2026 2:40pm
@Dylan Nakoff Hi Dylan, Peggy Gray (POC on WO) is no longer with Yescare, but I was able to get in contact with this facility. I spoke with Ms. Stallworth who informed me that they have already had their equipment serviced by another company January 2026. How would you like us to proceed here?
I also listed the updated contact info below if needed:
Updated POC:
Tracy Wagner
251-368-6467
Timeline
📞
Case Linked Jan 17, 12:00 AM
Case Number:00559970
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳0.0 business days
📋
▶
2
Work Order Created Jan 19, 8:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
🚨38.0 business days
👷
▶
2
Technician Assigned Mar 13, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:53d 4h
⚠️8.0 business days
🚫
Status: Canceled by Dylan NakoffMar 24, 11:32 AM
From:Assigned
To:Canceled
Duration in Previous:10d 20h
Bottlenecks
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Assigned
Duration: 7.7 business days (threshold: 4.0 business hours)