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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338379 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech • PC

📍 Lovet Pet Health Care - Sarival Animal Hospital - 8020 — 960 S. Sarival Avenue, Suite 100, Goodyear AZ, 85338

Jan 19, 2026 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 6, 2026
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: On Hold
Jan 19 → Feb 2, 2026
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 2 On Hold ▶ Running 10 10
Feb 2 → Feb 2 Assigned ▶ Running 0 10
Holding 10.0d (excluded)
Coordinators 0.0d
✓ SLA Met
Holding (excluded from total)
10.0 days
Coordinators
0.0 days
Created: Jan 19, 2026 Due: Feb 6, 2026 Completed: Feb 2, 2026 (4 days early)
📅
10.0 days Total Age
⏱️
10.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560081
QR Scan
Closed
Needs new lightbulbs. Half of them are out and the bulbs that are working are a blue tinged color
Priority
Standard
Origin
Email
Reason
New Case
Contact
tegan weese
Owner
Virtual Tech
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338379 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Jan 19, 2026 • Closed: Feb 2, 2026
WO-01340700 Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Jan 29, 2026 • Closed: Mar 16, 2026
Completed with minor delays
Invoiced • 206 days old
🚨
Primary Delay 10.0 days stuck in "On Hold"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
10.0d
Assigned
0.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/19 emailed location to see how old the light is - emailed MI to check PN needed and warranty status sending tech onsite to assist WO-01340700
🔍 Technician Findings
sending tech onsite to assist WO-01340700
⚠️ Problem Description
Needs new lightbulbs. Half of them are out and the bulbs that are working are a blue tinged color https://www.ebiotrack.com/workorder.php?wo=70994

Timeline

📞
Case Linked Jan 19, 8:28 AM
Case Number: 00560081
Subject: QR Scan
Status: Closed
📋
▶
2 Work Order Created Jan 19, 8:41 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Wendy Argueta
From: Entered
To: On Hold
Duration in Previous: 0m
🚨 10.0 business days
⏱️
▶
4 Labor Added Feb 2, 11:23 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: On Hold
To: Assigned
Duration in Previous: 14d 2h
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 4, 4:56 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252997

Bottlenecks

Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00560081
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
N/A
Technician
Virtual Tech
Scheduled
N/A
Created
Jan 19, 8:41 AM
Invoice #
SM-252997

Work Details (1)

Name Type Status Qty Amount Date
WL-03087880 Labor Open 0.05 $74.50 Feb 2, 11:23 AM

Details