Q-00031911
We have and OR bed that has a cracked plastic piece underneath the bed for the tilt.
We need a replacement part and have it installed on the bed.
Please see pictures below.
The Emsar ID is EBS049242
serial number 8410802076
Parts needed
bottom: P146653528
middle: P146653459
top: P764336015
3/2 MOwens Called and spoke to Linda Garner. I asked her about scheduling this week. She requested the visit be scheduled on 3/11 because of their busy surgery scheduled thru 3/10. I confirmed the arrival time between 9-10am.
2/26/26 RBerry- Updated due date based on parts. Removed delay code.
2/10 KWeiss, Quote approved, moving to L2 Screening for part order.
2/9 KWeiss, Created case and sent to sales for quoting.
2/9/2026 PKrogstad. Wrong parts were sent. Correct part P141210083 needs to be sent out. Per Shawn Rogers, this visit will not be billed due to Emsar sending the incorrect part.
2/3/26 RBerry Updated due date based on parts. Updated delay code.
2/3 MOwens Called and spoke to Linda Garner. She did receive the replacement parts on 2/2. I offered the first available on 2/9 for the tech as he is working out of state this week. She said 2/9 with arrival between 9-10am will work for her.
Went to OR 1 to work on stretcher. No parts by table. Linda was not on site today. Thomas who was working with parts was out for an hour. Could not locate parts. Worked on stretcher PBS032959 while waiting for Thomas. Discovered broken bolt for side rail latch. Installed new bolt. Side rail functions as it should. Got in touch with Thomas. Wrong Part was shipped through Emsar. Correct part needed is P141210083. Called Shawn Rogers. Site to not be billed for this visit per Shawn Rogers. Will send back incorrect parts.
3-11-2026. Checked in with front desk. Got into scrubs. Table in OR 1. Installed new shroud.
🔍Technician Findings
Checked in with front desk. Shroud on surgical table needed to be replaced. Broken stretcher handle in Pacu.
⚠️Problem Description
Q-00031911
We have and OR bed that has a cracked plastic piece underneath the bed for the tilt.
We need a replacement part and have it installed on the bed.
Please see pictures below.
The Emsar ID is EBS049242
serial number 8410802076
Parts needed
bottom: P146653528
middle: P146653459
top: P764336015 https://www.ebiotrack.com/workorder.php?wo=70995
📋
Outbound to +14843540217
Completed Mar 2, 2026
Called and spoke to Linda Garner. I asked her about scheduling this week. She requested the visit be scheduled on 3/11 because of their busy surgery scheduled thru 3/10. I confirmed the arrival time between 9-10am.
📋
Outbound to +14843540217
Completed Feb 3, 2026
Called and spoke to Linda Garner. She did receive the replacement parts on 2/2. I offered the first available on 2/9 for the tech as he is working out of state this week. She said 2/9 with arrival between 9-10am will work for her.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 2, 2026
To: lgarner@paolisurgerycenter.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338380Location: Paoli Surgery Center - EMSARAddress: 1 Industrial Blvd Paoli, PA 19301Device: Problem Description: Q-00031911
We have and OR bed that has a cracked plastic pie
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 26, 2026
To: lgarner@paolisurgerycenter.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338380Location: Paoli Surgery Center - EMSARAddress: 1 Industrial Blvd Paoli, PA 19301Device: Problem Description: Q-00031911
We have and OR bed that has a cracked plastic pie
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 19, 2026
To: lgarner@paolisurgerycenter.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01338380Location: Paoli Surgery Center - EMSARAddress: 1 Industrial Blvd Paoli, PA 19301Device: Problem Description: Q-00031911
We have and OR bed that has a cracked plastic pie
Mar 18, 2026 9:23am
hi @Philip Krogstad work performed states incorrect parts were shipped. Please remove the incorrect parts from the parts tab and return WO to close. Thank you! @Shawn Rogers @Lawrence Yoder
📅
WO-01338380 - Repair - DD: 03/05/2026 - Paoli - Paoli Surgery Center - EMSAR
Mar 11, 2026 9:00am – 10:00am
Work Order: WO-01338380
Account: Paoli Surgery Center
Customer Case Number:
Location: Paoli Surgery Center - EMSAR
Address: 1 Industrial Blvd, Paoli, PA 19301
Manufacturer:
Model #:
Serial #:
Contact Name: LINDA GARNER
Contact Phone: 4843540217 or 6102458532
Contact Email: lgarner@paol
JPG
1338380 Part
Feb 9, 2026
Case #00553845 – l2 review
Status: Closed | Priority: Standard
Q-00031911
We have and OR bed that has a cracked plastic piece underneath the bed for the tilt.
We need a replacement part and have it installed on the bed.
Please see pictures below.
The Emsar ID is EBS049242
serial number 8410802076
Parts needed
bottom: P146653528
middle: P146
📧RE: Steris Unit We have and OR bed that has a cracked plastic piece underneath the bed for the tilt. [ ref:!00DA0093zU.!500VU0ij4BB:ref ]Dec 31, 2025 9:49am
From: dcreditt@emsar.com
Thank you Linda for your help, I attached an image from what I can tell does this item look like what is needed?
Thanks
Dave
--------------- Original Message ---------------
From: Dave Creditt [dcreditt@emsar.com]
Sent: 12/26/2025 9:15 AM
To: lgarner@paolisurgerycenter.com
Subject: Steris Unit We have and OR bed that has a cracked plastic piece underneath the bed for the tilt. [ ref:!00DA0093zU.!500VU0ij4BB:ref ]
Hi Linda,
I'm Dave Creditt with Emsar Corp in regards to your Steris unit liste
📧Steris Unit We have and OR bed that has a cracked plastic piece underneath the bed for the tilt. [ ref:!00DA0093zU.!500VU0ij4BB:ref ]Dec 26, 2025 9:15am
From: dcreditt@emsar.com
Hi Linda,
I'm Dave Creditt with Emsar Corp in regards to your Steris unit listed above and service needed would you be able to provide additional photos? of the damaged part. It's difficult to identify the part from this close up and angle.
Kind Regards,
Dave
Tech Support
ref:!00DA0093zU.!500VU0ij4BB:ref
Timeline
📞
Case Linked Dec 23, 12:17 PM
Case Number:00553845
Subject:l2 review
Status:Closed
🚨17.0 business days
📋
▶
2
Work Order Created Jan 19, 8:44 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Jan 19, 9:32 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:44m
🚨10.0 business days
💵
▶
2
Expenses Added Feb 2, 2:59 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 5h
👷
▶
2
Technician Assigned Feb 2, 5:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:2h 5m
🗓️
▶
2
Status: Scheduled Feb 3, 9:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-09T14:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Philip KrogstadFeb 9, 8:48 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 23h
⏱️
2x Labor Added Feb 9, 10:26 AM
Type:Labor, Travel
Status:Open
Qty:1, 45
⏱️
Labor Added Feb 9, 10:45 AM
Type:Labor
Status:Open
Qty:2.25
⚠️
Status: Incomplete by Shawn RogersFeb 9, 1:44 PM
From:Tech On Site
To:Incomplete
Duration in Previous:4h 55m
📦
Parts Requested Feb 9, 11:24 PM
Order:00090012
Status:Closed
🔍
▶
3
Status: L2 Screening Feb 10, 3:05 PM
Status: L2 Screening → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090053
Status:Closed
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1m
🚨12.0 business days
🔩
▶
2
2x Parts Added Feb 26, 3:06 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From:Awaiting Parts
To:Reschedule
Duration in Previous:15d 23h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Mar 2, 2:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-03-11T13:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Philip KrogstadMar 11, 9:01 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 17h
⏱️
3x Labor Added Mar 11, 9:44 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 53
✔️
Status: Completed by Philip KrogstadMar 11, 9:59 AM
From:Tech On Site
To:Completed
Duration in Previous:58m
🏁
Status: Closed by Philip KrogstadMar 11, 4:12 PM
From:Completed
To:Closed
Duration in Previous:6h 13m
⚠️6.0 business days
✏️
Status: WO Correction Needed by Diane PattonMar 18, 9:22 AM
From:Closed
To:WO Correction Needed
Duration in Previous:6d 17h
🏁
Status: Closed by Philip KrogstadMar 18, 12:54 PM
From:WO Correction Needed
To:Closed
Duration in Previous:3h 32m
📄
Status: Ready to Bill by Diane PattonMar 18, 1:34 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:40m
⚠️5.0 business days
🧾
Invoice Created Mar 24, 3:21 PM
Invoice Number:SM-256848
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 11.5 business days (threshold: 3.0 business days)
Exceeded by 8.5 business days
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)