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WO-01338388 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 PharmaLogic Los Angeles LLC — 2250 Alcazar St, LOS ANGELES CA, 90033

Jan 19, 2026 → Feb 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (17 biz days early)
Active: 11 biz days
🕐 Clock stopped: Tech Off Site (Feb 3, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 3, 2026
7 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 19, 2026 Tech Off Site: Feb 3, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 19 Assigned ▶ Running 0 0
Jan 19 → Jan 19 Entered ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 23 Assigned ▶ Running 4 4
Jan 23 → Feb 3 Scheduled ▶ Running 7 11
Feb 3 → Feb 3 Tech On Site ▶ Running 0 11
Coordinators 11.3d
Field Work 0.8d
Billing 17.3d
✓ SLA Met
Coordinators
11.3 days
Over SLA
Field Work
0.8 days
Billing
17.3 days
Over SLA
Created: Jan 19, 2026 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
11.2 days Total Age
⏱️
17.3d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
25.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560104
6008369790
Closed
28R SYS-LC-1260II Contract ends 12/31/2026 repair included PM G1390B DEABU03060 1200 Infinity Universal Interface Box II G7130A DEBA706911 Integrated Column Compartment G7129A DEAEQ60102 1260 Infinity II Vialsampler G7111B DEAEW13858 1260 Infinity II Quaternary Pump G7114A DEACX34415 1260 Infinity II VW Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Teresa Bui
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338388 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Jan 19, 2026 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 17.3 days stuck in "Ready to Bill"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
17.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Please assign to Hermilo Solano ARP to site is 24 miles. Zone 1

🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. All recommended PM tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 12/31/2026 repair included PM PM only - customer supplies the UV lamp G1390B DEABU03060 1200 Infinity Universal Interface Box II G7130A DEBA706911 Integrated Column Compartment G7129A DEAEQ60102 1260 Infinity II Vialsampler G7111B DEAEW13858 1260 Infinity II Quaternary Pump G7114A DEACX34415 1260 Infinity II VW Detector
📄 Description
1260 Infinity II Quaternary Pump
📞 Call Description
FEB 2026 LC PM

Timeline

📞
Case Linked Jan 19, 8:58 AM
Case Number: 00560104
Subject: 6008369790
Status: Closed
📋
▶
5 Work Order Created Jan 19, 9:06 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling, Assigned
To: Ready for Scheduling, Assigned, Entered
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2026-02-03T18:30:00.000+0000
⚠️ 7.9 business days
🔧
Status: Tech On Site by Hermilo Solano Feb 3, 1:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 21h
⏱️
▶
2 8x Labor Added Feb 3, 5:36 PM
8x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Hermilo Solano
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 45m
✔️
Status: Completed by Hermilo Solano Feb 3, 8:25 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2h 46m, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 4:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 28m
🚨 17.7 business days
📨
▶
3 Status: Invoice Pending Mar 2, 6:40 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-255302
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Ready to Bill
Duration: 17.3 business days (threshold: 1.0 business days)
Exceeded by 16.3 business days

🔗 Related Artifacts

📞
Case 00560104
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Feb 3, 1:30 PM
Created
Jan 19, 9:06 AM
Invoice #
SM-255302

Work Details (8)

Name Type Status Qty Amount Date
WL-03089969 Labor Open 1 $0.00 Feb 3, 5:36 PM
WL-03089970 Labor Open 4 $456.00 Feb 3, 5:36 PM
WL-03089971 Labor Open 1 $0.00 Feb 3, 5:36 PM
WL-03089972 Travel Open 25 $180.00 Feb 3, 5:36 PM
WL-03089973 Travel Open 25 $0.00 Feb 3, 5:36 PM
WL-03089974 Parts Open 1 $0.00 Feb 3, 5:36 PM
WL-03089975 Parts Open 1 $0.00 Feb 3, 5:36 PM
WL-03089976 Parts Open 1 $0.00 Feb 3, 5:36 PM

Details