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WO-01338390 ↗ ServiceMax

Sono Bello • Virtual Tech - Field Repair • P3

📍 TX-Austin — 801 West 38th Street, Suite 100, Austin TX, 78705

Jan 19, 2026 → Feb 27, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (5 biz days late)
Active: 8 biz days
Paused: 20 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 3 biz days used
⏸20d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 17, 2026
20 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of 3 biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 27, 2026
7 business days (counted)
Running total: 8 of 3 biz days used
Created: Jan 19, 2026 Completed: Feb 27, 2026
Business Days Used 8 / 3
0 3d budget +5d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0 / 3
Jan 19 → Feb 17 Awaiting Parts ⏸ Paused 20 —
Feb 17 → Feb 18 Reschedule ▶ Running 1 1 / 3
Feb 18 → Feb 18 Assigned ▶ Running 0 1 / 3
Feb 18 → Feb 27 Scheduled ▶ Running 7 8 / 3
Material Management 20.0d
Coordinators 9.2d
Field Work 0.3d
✗ SLA Missed
Material Management
20.0 days
Over SLA
Coordinators
9.2 days
Over SLA
Field Work
0.3 days
Created: Jan 19, 2026 Due: Feb 20, 2026 Completed: Feb 28, 2026 (7 days late)
📅
28.0 days Total Age
⏱️
20.0d in Awaiting Parts Longest Stage
🔄
6 transitions Status Changes
⚠️
25.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560111
WO-01328257
Closed
SN: V2349223; Model No: 230-001; Asset ID 12925508; While on site the customer wanted me to look at another unit that was having the same issue. The shroud is bent and missing small plastic pieces. Part number for the shroud is 002-0899-02 Ritter Shroud Standard base
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
MER TEAM
Owner
Wendy Argueta
Created
Jan 19, 2026
Work Orders from this Case (1)
WO-01338390 (current) Canceled
Virtual Tech - Field Repair • Anthony Wirth
Created: Jan 19, 2026 • Closed: Feb 27, 2026
Behind Schedule - Needs Attention
Canceled • 209 days old
🚨
Primary Delay 20.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
20.0d / 3.0d SLA
Reschedule
1.2d / 2.0d SLA
Scheduled
8.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19/26 RBerry- Per notes on WO-01341002- Site requested to schedule for 2/27/26. Updated delay code.


2/18 KKelch added to previously scheduled date and time with site

02/12/2026 EMartin

Order No: 753521


Customer PO No: PO016119


Customer: EMSAR Inc




  


Ship To Name: Sono Bello TX Austin


Ship To Address: 801 West 38th Street Suite 100    


Ship To City/State: Austin, TX 78705


Waybill (Tracking #): 1ZE444250371241524


Carrier: UPS-Parcel-Ground


  


The following items have shipped from Midmark Corporation on: 12-FEB-2026


  


LINE NO: 1.1 QTY: 1 ITEM: 002-0899-02 SERIAL #: DESCRIPTION: KIT, SHROUD ASSEMBLY, 230 (SHADOW)


LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT

🔧 Work Performed
duplicate work order to WO-01338469, only one chair need to be fixed. closing this work order
🔍 Technician Findings
duplicate work order to WO-01338469, only one chair need to be fixed. closing this work order
⚠️ Problem Description
SN: V2349223; Model No: 230-001; Asset ID 12925508; While on site the customer wanted me to look at another unit that was having the same issue. The shroud is bent and missing small plastic pieces. Part number for the shroud is 002-0899-02 Ritter Shroud Standard base https://www.ebiotrack.com/workorder.php?wo=70999

Timeline

📞
▶
2 Case Linked Jan 19, 9:13 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01338390
Type: Virtual Tech - Field Repair
Priority: P3
📦
▶
2 Parts Requested Jan 19, 9:19 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From: Entered
To: Awaiting Parts
Duration in Previous: 1m
🚨 20.0 business days
🔩
▶
2 2x Parts Added Feb 17, 5:46 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 29d 8h
👷
▶
3 Technician Assigned Feb 18, 8:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Reschedule, Assigned
To: Assigned, Scheduled
Duration in Previous: 14h 56m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-27T21:00:00.000+0000
⚠️ 8.0 business days
✔️
Status: Completed by Anthony Wirth Feb 27, 4:53 PM
From: Scheduled
To: Completed
Duration in Previous: 9d 8h
🏁
Status: Closed by Anthony Wirth Feb 27, 8:49 PM
From: Completed
To: Closed
Duration in Previous: 3h 55m
⏳ 3.4 business days
🚫
Status: Canceled by Diane Patton Mar 4, 11:27 AM
From: Closed
To: Canceled
Duration in Previous: 4d 14h

Bottlenecks

Awaiting Parts
Duration: 20.0 business days (threshold: 3.0 business days)
Exceeded by 17.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00560111
Closed
📦
Parts Order 00088567
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Virtual Tech - Field Repair
Branch
Edge
Technician
Anthony Wirth
Scheduled
N/A
Created
Jan 19, 9:17 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03109190 Parts Open 1 $0.00 Feb 17, 5:46 PM
WL-03109191 Expenses Open 1 $0.00 Feb 17, 5:46 PM

Details