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WO-01338393 ↗ ServiceMax

CNY PSYCHIATRIC CENTER • Inspection • PSM

📍 WENDE — 3040 WENDE RD, ALDEN NY, 14004

Jan 19, 2026 → Mar 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Feb 13, 2026
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 20 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 17 → Mar 10, 2026
15 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Feb 13 Ready for Scheduling ▶ Running 19 19
Feb 13 → Feb 17 Assigned ▶ Running 1 20
Feb 17 → Mar 10 Scheduled ▶ Running 15 35
Mar 10 → Mar 10 Tech On Site ▶ Running 0 35
Coordinators 36.7d
Field Work 0.6d
Billing 0.0d
✗ SLA Missed
Coordinators
36.7 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 Completed: Mar 10, 2026 (21 days early)
📅
35.0 days Total Age
⏱️
19.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
33.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560031
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service Equipment: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10505
Priority
Standard
Origin
Email
Reason
New Case
Contact
DIANE MARCHITTE
Owner
Shelby Robinson
Created
Jan 18, 2026
Work Orders from this Case (1)
WO-01338393 (current) Invoiced
Inspection • Erwin Forster
Created: Jan 19, 2026 • Closed: Mar 10, 2026
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- Scheduled for 3/10 with Diane. 10am-12pm. Gate pass created for Erwin

2/16 KSmith -- Sent email to schedule for 3/10

2/13 KSmith -- Sent email to schedule for 3/10

🔧 Work Performed
Inspected 1 item
🔍 Technician Findings
Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service Equipment: 1 https://www.ebiotrack.com/omnicor/inspection.php?iid=10505

Timeline

📞
Case Linked Jan 18, 7:39 AM
Case Number: 00560031
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
0.0 business days
📋
2 Work Order Created Jan 19, 9:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
2 Technician Assigned Feb 13, 1:17 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 3h
2.0 business days
🗓️
2 Status: Scheduled Feb 17, 9:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-03-10T15:30:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Erwin Forster Mar 10, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 3h
✔️
Status: Completed by Erwin Forster Mar 10, 2:02 PM
From: Tech On Site
To: Completed
Duration in Previous: 31m
📅
Dispatch Scheduled by Erwin Forster Mar 10, 3:41 PM
Scheduled For: 2026-03-10T17:30:00.000+0000
⏱️
3x Labor Added Mar 10, 6:01 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 0.5, 20
🏁
Status: Closed by Erwin Forster Mar 10, 6:07 PM
From: Completed
To: Closed
Duration in Previous: 4h 5m
📄
2 Status: Ready to Bill Mar 11, 11:36 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
3.0 business days
🧾
Invoice Created Mar 15, 1:47 PM
Invoice Number: SM-256171

Bottlenecks

Ready for Scheduling
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00560031
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Mar 10, 1:30 PM
Created
Jan 19, 9:23 AM
Invoice #
SM-256171

Work Details (3)

Name Type Status Qty Amount Date
WL-03138033 Labor Open 0.66666666666667 $0.00 Mar 10, 6:01 PM
WL-03138034 Labor Open 0.5 $0.00 Mar 10, 6:01 PM
WL-03138035 Travel Open 20 - Mar 10, 6:01 PM

Details